3 Replies Latest reply: Feb 11, 2013 12:20 PM by timmy toad
timmy toad Level 1 (5 points)

Hi just recently i have found i cannot Empty my Trash, usually i can tap on it to see the contents and then Empty it, now i cant empty it no matter what i do. when double tapping on the trash icon, the two menu items that pop up dont do anything either !!!!


ALSO, i used to be able to open a Finder Window by simply tapping on the Dock Icon, now i have to double tap on the Finder icon and manually select Open new finder window, even if there is a Finder Window minimised i have to manually select it, previously i only needed to click on the Dock finder icon to open this minimised window, but now even that doesnt work !.


I am sure this isnt right !. are these two connected ?



MacBook Pro, OS X Mountain Lion (10.8.2), iPad 2, iPhone 4S
  • Linc Davis Level 10 (192,221 points)

    Please read this whole message before doing anything.


    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


    Step 1


    The purpose of this step is to determine whether the problem is localized to your user account.


    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


    Test while logged in as Guest. Same problem?


    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


    Step 2


    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.


    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:


    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.


    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.


    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.


    Test while in safe mode. Same problem?


    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • timmy toad Level 1 (5 points)

    Thanks Linc, that looks a promising way of locating, or NOT, the problem, gr8, i shall now swittch the printer on and print all that out and follow it through to the end, reading every letter thanks.


    i shall report back as soon as i can, cheers.



  • timmy toad Level 1 (5 points)

    Hey Linc, you are truly a Marvel, i went through the process of logging in a Guest User, what a bloomin game that is, i couldnt use much at all, but i eventually managed to create a file and DELETE it, i also managed to open a Finder Window despite there not being any files to see anyway. LOL.


    While in the Guest User Mode, i did note that:-


    a Single Tap on both Finder and Trash icons worked as i expected !.

    a Double Tap on both Finder and Trash icons DID NOTHING.....


    so rather cautiously i Logged back into to my MAIN ADMIN account, i couldnt believe it,  NOW both of my Finder and Trash Icons behaved normally.


    Consequentally i didnt bother with your Second Option


    perhaps it was just a case of Re-Booting, which i dont do very often, my Lap Top is on Stand By or SLEEP whenever i am not using it and it also permanently plugged into the mains.


    Thanks Linc