Previous 1 2 3 4 Next 47 Replies Latest reply: Mar 12, 2014 9:16 PM by Jozirny
RoxR Level 1 Level 1 (0 points)

Hello. I've been having this problem for over a month now. My iphone 4 won't sync any of my music from my itunes library. I have tried a HUGE number of things. It does not seem to be related to itunes match issues.

I am trying to sync with my phone connected via USB. I cannot seem to get the wifi connection between my computer and device.

I am at a loss, and extremely angered that I cannot listen to my music. What should I try next? Am I missing something? What do I try next?

iPhone 4, iOS 6.1
  • sberman Level 7 Level 7 (29,355 points)

    Well, you've told us you tried "a HUGE number of things", but we have no idea what these might be.  So you ask us what to try next while we have no idea what you've tried already.


    But you did give us a hint that you are likely an iTunes Match subscriber.  If that's the case, one thing to try would be to turn iTunes Match off on your iPhone (Settings > Music > iTunes Match) and then try syncing using the USB cable.  Of course, while syncing, you should also check to make sure you have the Music sync parameters set as you want them.


    Also consider Apple ID on your iPhone must be the same as the Apple ID used to purchase your music.

  • RoxR Level 1 Level 1 (0 points)

    I'm sorry if what I said was misleading.


    I simply ment that I've tried tinkering with what seems to be every possible tab/check/setting on my phone and itunes.


    Also, the reason I do no think it is an itune match issue is that it is clearly disabled and I am not a subscriber. This is also something I'd tried tinkering with, since it was listed as a possible cause of my problem on many sites.


    Both my apple IDs are the same on the computer and iphone. I am looking for solutions that may have helped others with this problem.

  • sberman Level 7 Level 7 (29,355 points)

    Are you running iTunes 11.0.1 on your computer?  If not, get it at:

  • RoxR Level 1 Level 1 (0 points)

    Thanks for the suggestion sberman, but yes. I have the most current version of both itunes and iphone software.

    Screen Shot 2013-02-11 at 4.49.03 PM.png

    Here is a screenshot from my Music sync page.

    And here is the screenshot from my iphone summery page (as a side note, although I have it set to sync wirelessly, I have not been able to find the device under itunes if it is not plugged in.)

    Screen Shot 2013-02-11 at 4.49.19 PM.png


    When I hit sync, everything seems to go just fine. The calendar, the photos, and everything else I have set to sync go flawlessly.


    However, as soon as the sync is complete:

    Screen Shot 2013-02-11 at 4.52.29 PM.png

    My data bar revers back to this, and the music is not put on my iphone. It seems that somehow, my voice memos get synced but not a single one of my playlists or tracks.


    Any ideas?

  • sberman Level 7 Level 7 (29,355 points)

    Your screen shots tell a whole lot -- thanks for including them!


    To summarize what I see, you are relying totally on your collections as the basis for your syncing.  Somehow, I suspect that is the basis of your difficulty.


    Would you mind trying any other thing to be the basis of your syncing?  I suspect collections are kind of a fading concept in maintaining iTunes.  I'm suggesting trying anything else - genius mixes, for example.  Once you see some success with a different basis, then we can figure out how to proceed.

  • RoxR Level 1 Level 1 (0 points)

    According to your suggestion, I tried doing a sync with only a genius mix selected. I had the same problem. I also tried doing the sync without any playlist selected and checked off "Automatically fill free space with songs". No dice... still doing the same thing as in the above screenshots and not loading any songs onto my iphone.

  • sberman Level 7 Level 7 (29,355 points)

    Since you've checked the "Sync only checked songs and videos" on the iPhone summary page, is it true the songs you actually want to sync are checked in your computer's iTunes library?

  • RoxR Level 1 Level 1 (0 points)

    Yes, 99% of my songs are "checked", save for a few christmas tunes

    I tried doing a sync without "Sync only checked songs and videos", and still I have the same results.


    This is what I tried next :

    I selected "manage music manually". This enabled the "autofill" option at the bottom of the "on this iphone" tab.

    Screen Shot 2013-02-12 at 12.41.29 AM.png

    I was hopeful, since the blue audio bar stayed the same after the sync. However, there is still no music on my phone, and no music data.




    As you can see, Music has "No Data" listed even if itunes thinks it has been loaded on the phone.

  • RoxR Level 1 Level 1 (0 points)

    For the first time in over a month, I have gotten music to load on my IPhone. I'm not 100% sure what enabled the music to actually start syncing, but here are the things I did prior to the suddent change:


    1) Disabled wifi-sync. It's my suspition that this was a major factor.

    2) Removed all videos, photos, tv shows and podcasts by unselecting "sync".

    3) Synced only one Genius mix. I will experiment and see if Itunes will also sync any of my colections.

    4) Unselected "automatically fill free space with songs".

    5) Removed all of the Summery options exept for "sync only checked songs and videos".


    Again, I'm not sure what did it, or even if it was something else, but I am incredibly releaved.


    Thanks sberman for all your help and patience. I've been working on this problem for 4+ weeks so it is incredibly relieving to see some progress.

  • sberman Level 7 Level 7 (29,355 points)

    I'm delighted to hear you've made progress


    I've been thinking and playing a bit too.  It turns out I sync all my music (successfully), but if I were to only sync a part, here's what my music sync page would look like:


    Screen Shot 2013-02-11 at 10.36.31 PM.png


    The big difference I see is I don't have collections - and never did.  Anyway, I'm wondering if the issue is somewhere in your computer's music library having gotten confused somewhere along the line.  I suspect you've had your iTunes setup for a long time (many years).  It would be drastic, but I'm wondering if you would consider some iTunes library reorganization processes.  Of course, I understand if you don't want to go this way.


    One option is to delete the iTunes database file, but that would delete all your playlists, song ratings, etc.  It would then be rebuilt from scratch.  That's very drastic, but here's a writeup about it:


    Another option is to do something like go to iTunes' Preferences > Advanced and check "Keep iTunes Media FIle Organized."  Or from iTunes' Files menu item, you could choose Library > Organize Library and then one of the two following choices (probaby "Reorganize Files ...).


    Finally one thing you do that I've never seen before is in your summary options area, you are converting higher bit rates to 256K AAC.  I've never seen that, and hope converting MP3 to AAC doesn't cause you problems.  This little snip from iTunes' help just aroused my suspicion a bit about this action:


    Screen Shot 2013-02-11 at 10.54.25 PM.png


    Anyway, glad you're headed down the path of progress!

  • RoxR Level 1 Level 1 (0 points)

    Not quite out of the woods yet.


    Further devellopment: I tried adding more of my collections to the sync. However, halfway through this appears and completely interups the sync.


    Screen Shot 2013-02-12 at 1.38.47 AM.png

    I tried attempting the sync with "convert higher bit rate songs to..." selected, but the same error came up.


    I then tried to manually uncheck the problem songs (which was confusing since I had songs with duplicate names that where causing the problem). Although the error no longer came up, the sync did not go through.


    My next attemt was done after deselecting "convert higher bit rate songs". I then tried the sync with only one static playlist selected, but the sync simply wasen't "taking" - itunes would go through the motions but not put anything on the phone.


    Next I unselected the static playlist for syncing, and instead tried two different genius mixes to make sure I hadn't broken anything. It didn't "take" again, and I am currently still trying to find a way for it to reinact the sync it just did. It was working, and now it's not again!

  • sberman Level 7 Level 7 (29,355 points)

    Are the four songs referred to above all parts of duplicate pairs?  If so, that sounds like a pretty good hint.


    I agree -- between the iTunes library structure, and the high bit rate AAC, and the collections, one or more of those things sound like the likely culprit(s).


    By the way, in case you don't know, when in your iTunes library showing your music (not on your iPhone), you can do View > Show Duplicates

  • RoxR Level 1 Level 1 (0 points)

    Ok. Here's what I did next:


    - Organized Itunes music library by letting the system consolidate the files. "Keep itunes files organized" has always been checked.

    - Did a sync to wipe all music/movies/tv/shows/podcasts/images from phone. It removed them. (this is pertinent because I've had times in the past where I was not able to use a sync to remove files)

    - Did a sync with only Genius playlists.

    Here are the screencaps of that sync.

    Screen Shot 2013-02-12 at 11.49.19 AM.png

    Then I selected music to sync, only genius playlists:

    Screen Shot 2013-02-12 at 11.49.43 AM.png


    However, after the actual sync, the music did not get put on the phone (notice the depleted blue music bar at the bottom of the screen)

    Screen Shot 2013-02-12 at 11.50.21 AM.png

  • RoxR Level 1 Level 1 (0 points)

    I have a pretty long list of "duplicate songs". I will try going through them when I can, but I find it odd as it has never been a problem before. (most are duplicates from different albulms with the same songs)


    Just to clarify, are you suggesting I have the AAC conversion on or off?

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