AirPrint lost after update to 10.8.2 with my Canon PIXMA MG5300

Question

AirPrint lost after update to 10.8.2 with my Canon PIXMA MG5300

Hi! I've just updated to 10.8.2 and printing to my PIXMA MG5300 via Airprint is no longer working.

Here's what's happening:

When I tried to print, the print queue would time out, stating a communication error.

Here's what I've tried:

I removed the printer from Print & Scan settings and tried to re-add using 'Nearby Printers' but I get an error message "Cannot communicate with the printer at this time".

I get the same error message if I try to add it by selecting the printer from 'Add Printer or Scanner', selecting the printer and selecting 'Use: Airprint'.

I was recommended to remove the drivers from Library->Printers->Canon into the Trash. So I did.

I then downloaded and installed the latest package of Canon drivers from Apple Support at http://support.apple.com/kb/DL899

After a restart I tried adding the printer again with the same results.

And just to be clear:

The printer is on.

The printer is connected to the same WiFi access point as the Mac.

I can print fine when I cable connect to the printer.

I tried switching everything off and on again 🙂

Any ideas? Similar Problems??

Thanks Everyone.

MacBook, OS X Mountain Lion (10.8.2)

Posted on Feb 11, 2013 2:01 PM

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Answer 1

Feb 11, 2013 2:17 PM in response to tamarajane_com

I should also add that I've checked the Firmware of my Canon PIXMA MG5300 and it's up to date with Version 2.030

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Answer 2

Eric Root

Level 10

684,039 points

Feb 11, 2013 2:37 PM in response to tamarajane_com

You've already done some of this.

AirPort Printing Troubleshooting

Printing

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Answer 3

PAHU

Level 6

16,705 points

Feb 11, 2013 2:38 PM in response to tamarajane_com

When you select to add the printer and choose Add Printer or Scanner, with the Default printer browser open, you should see two entries - one showing Bonjour Multifunction and the other showing canonijnetwork. If you select the canonijnetwork entry and then ensure the Use menu shows "MG5300 series" instead of AirPrint, add this printer to see if you can print.

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Answer 4

Feb 11, 2013 2:54 PM in response to tamarajane_com

Thanks Eric, going through the checklist now...

Thanks, too PAHU, oddly it's not showing a non-Bonjour Multifunction option...?

..this might be my first clue..

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Answer 5

PAHU

Level 6

16,705 points

Feb 11, 2013 3:11 PM in response to tamarajane_com

Do you have the option at this point of changing the Use menu from AirPrint to Canon MG5300 series?

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Answer 6

Feb 11, 2013 5:27 PM in response to PAHU

PAHU, yes I have that option...

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Answer 7

PAHU

Level 6

16,705 points

Feb 11, 2013 6:04 PM in response to tamarajane_com

So if you do select the MG5300 series instead of AirPrint and then Add this printer, does this print or do you still get the same error?

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Answer 8

Feb 11, 2013 6:15 PM in response to PAHU

I can add the printer fine but I can't print (same communication error / "The printer is not responding")

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Answer 9

PAHU

Level 6

16,705 points

Feb 11, 2013 6:37 PM in response to tamarajane_com

Thanks for checking that.

The printer has an internal web server so if you open your web browser and enter the IP address of the MG as the URL, this will connect to this internal web server.

If you do not know the IP address of the MG you can use Bonjour within Safari to browse for the printer. To do this you will have to open Safari Preferences and enable Bonjour in the Bookmarks tab. With this completed, select the Bonjour entry from your Bookmarks menu and the MG should be listed.

If the MG does not appear in the Bookmarks view, turn off the power to the MG and unplug the power cord for a couple of minutes. Then reconnect the power cord, turn it back on and give it a minute to reconnect to your wireless network. Then see if this will let you print.

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Answer 10

Feb 11, 2013 9:52 PM in response to PAHU

Thanks. It was listed in my Bonjour bookmarks but wouldn't load (ding!)

I'm just trying to work out how to reset the server on the PIXMA now. We'll see how this goes...

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Answer 11

Feb 11, 2013 11:44 PM in response to tamarajane_com

Thanks for all your help PAHU, it's working. The trouble is I don't know exactly what did it, but with enough tinkering around, we have printing joy.

I wish I could be more helpful to others having the same problem.

My most recent changes were to reset the server on the printer and do a fresh install of the 3rd party driver (which I've always been warned against doing when it comes to Mac's & printers...)

Anyway, after this and doing the same add's and remove's of the printer over and over, I suddenly saw

the CanonIJNetwork version of the printer appear!

I haven't tinkered around this much with printers and drivers since ye olde days of the PC

I'm sure glad it's over, thanks for all your help, again.

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Answer 12

PAHU

Level 6

16,705 points

Feb 12, 2013 12:33 AM in response to tamarajane_com

Great to read you got it working. With the canonijnetwork now appearing in the Add printer view, I would say that the reset of the printer network settings was the fix.

As for the 3rd party drivers, Apple does not make the printer drivers. The vendors make them and supply to Apple so that they can be downloaded from Apple when the printer is connected. So whoever warned you about the printer drivers needs to update their advice...

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Answer 13

ujayank

Level 1

8 points

Jan 5, 2014 12:18 AM in response to tamarajane_com

I was having the identical issue and PAHU's suggestion is the correct one--unplug your printer for several seconds (15-30) and plug it back in. Everything works great now.

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Answer 14

Mar 26, 2015 12:03 PM in response to ujayank

Thank you SO VERY MUCH for this simple solution. I tried so many different things to resolve this problem and nothing was working. Apple suggested that I call Canon. So, I called them and they were willing to walk me through "the fix" for $49.99 ... I told them "no thanks - I'll replace the printer first!". And, then I just found your post ... to unplug the printer and wait up to 30 seconds. And, I thought, "could it BE that simple"?! I did it, and it worked!!!! I can't believe they were going to charge me $49.99 when all I needed to do was unplug the darn printer! Unbelievable. Thank you so much!

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