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How do I get my new factory unlocked iPhone 4 to work with tmobile

I just bought a new unlocked iPhone 4. I want to use it with tmobile. I got a microsim card from tmobile. Placed it in the phone and turned it on, which tmobile said would work. It did not work. It says no service. Thanks for any tips.

Posted on Feb 11, 2013 2:13 PM

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8 replies

Feb 11, 2013 3:13 PM in response to Rojmer

Yes, thank you for your reply. It seems like that make be the case. The phone was my first ever ebay purchase. Should have just bought the unrestricted phone directly from apple. The thing is I was trying to save money and just have the 4 as a hold over until tmobile finally gets an iPhone or I am out of contract. I have spoken with tmobile and apple support and it seems the unlock process was never completed on the phone. I am now having to call tmobile. This phone is NOT as described and I have no idea why. It was supposed to be a brand new unlocked iphone 4 and even on ebay...it was still $355.00. How wouldna brand new iphone unlocked iphone be locked to AT&T. I guess I will know more if I can get an answer from AT&T. What a mess. Thank you!

Feb 11, 2013 3:15 PM in response to Miecha

To save time, I suggest that you return the phone to the seller.


More than likely AT&T will not unlock the phone for you because, you've never used their service. So in order to get it unlock the Seller would have to call AT&T to unlock it, then to finish the unlocking process the seller would have to restore the phone in itunes.


Get the money back and buy an iphone from an authorized apple dealer.

Feb 11, 2013 3:17 PM in response to Miecha

If it is eligible to be unlocked, you would have to work with the carrier it's locked to, AT&T. Unfortunately they will only unlock it for the original owner. Another possibility is that the phone was hacked to unlock it, which of course, will never fully work.


That's just one of the dangers of buying on eBay and why I caution against it. Best to buy from Apple or an Apple authorized shop. One thing eBay has going for it, though, is its buyer protection plan. You should be able to get your money back.

How do I get my new factory unlocked iPhone 4 to work with tmobile

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