HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
mccannfsu
Level 1 (0 points)

Q: my software update fails every time I attempt to update. I have restarted the device, selected software update but when it get to the end of "preparing software update", it fails and says the update was not successful. any ideas?

my software update fails every time I attempt to update. I have restarted the device, selected software update but when it get to the end of "preparing software update", it fails and says the update was not successful. any ideas?

iMovie '08

Posted on Feb 11, 2013 4:33 PM

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mccannfsu

Q: my software update fails every time I attempt to update. I have restarted the device, selected software update but when it get to ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 11, 2013 4:43 PM in response to mccannfsu
    Level 10 (104,521 points)
    Apple TV
    Feb 11, 2013 4:43 PM in response to mccannfsu

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.