When I put my 4th gen iPod Touch in my iPod dock it makes the sound and charges but when I play music it is silent. Help?

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When I put my 4th gen iPod Touch in my iPod dock it makes the sound and charges but when I play music it is silent. Help?

The volume slider at the bottom disappears, so it is connected and my iPod dock will play music on my old 4th Gen iPod Touch. My new iPod will play fine through headphones, the internal speaker and one other iPod dock I have tried. I have restarted it (home and lock keys), reset and backed it up and this problem existed when it was on iOS6 (have updated it to iOS6.1 - problem still exists). Any help or suggestions welcome!!

iPod touch (4th generation), iOS 6.1

Posted on Feb 11, 2013 11:21 PM

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Answer 1

lllaass

Level 10

210,709 points

Feb 12, 2013 4:58 AM in response to uyfgjhuyg

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

However, sometimes an iOS update will break conpatibility and you will have to wair for an update to either the iOS or the dock firmware.

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Answer 2

uyfgjhuyg Author

Level 1

0 points

Feb 12, 2013 11:38 PM in response to lllaass

Thankyou so much! It worked! So happy, I was thinking I would have to buy a new dock :/

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