5 Replies Latest reply: Feb 11, 2013 9:19 PM by clintonfrombirmingham
Bunnafromga Level 1 (0 points)

over the past few days, my Macbook Pro Retina has been acting up.  It doesn't wake up from sleep although it sounds like its on (fan is running).  I tried a SMC reset but that was to no success.  Help!!! this is the error message that comes up when I am able to restart (or start) the CPU:


Screen Shot 2013-02-12 at 11.43.37 AM.png

MacBook Pro with Retina display, iOS 6.1
  • CMCSK Level 6 (10,640 points)

    You are having a kernel panic.  Disconnect all peripherals from your computer and try the suggestions mentioned in the articles  Kernel Panics? Don't panic too!


    "You need to restart your computer" (kernel panic) message appears (Mac OS X v10.5, 10.6)


    Mac OS X 10.7 Help: If “You need to restart your computer” appears


    Which os version are you using?












  • clintonfrombirmingham Level 7 (29,995 points)

    Can you copy and paste the text that you have in Word to a message here - it's difficult to tell what the problem is without seeing the entire panic report.



  • Bunnafromga Level 1 (0 points)

    Interval Since Last Panic Report:  962024 sec Panics Since Last Report:          3 Anonymous UUID:                    1128CF1D-F4FA-E77B-4A5F-E7A2915FF15A  Mon Feb 11 17:16:52 2013 panic(cpu 2 caller 0xffffff80014b7e75): Kernel trap at 0xffffff7f81f93497, type 14=page fault, registers: CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000000b966005, CR4: 0x00000000001606e0 RAX: 0x0000000000000000, RBX: 0xffffff80150bac00, RCX: 0x0000000000000020, RDX: 0x0000000000000020 RSP: 0xffffff80f201bb80, RBP: 0xffffff80f201bbb0, RSI: 0x0000000000005f14, RDI: 0x0000000000000000 R8:  0xffffff8001a5d3f0, R9:  0x0000000000000003, R10: 0xffffff7f83570788, R11: 0x000000000000003e R12: 0xffffff7f81f97b7f, R13: 0xffffff8014f09620, R14: 0xffffff8001ae0a58, R15: 0xffffff8014c4f000 RFL: 0x0000000000010286, RIP: 0xffffff7f81f93497, CS:  0x0000000000000008, SS:  0x0000000000000010 Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x2  Backtrace (CPU 2), Frame : Return Address 0xffffff80f201b820 : 0xffffff800141d626  0xffffff80f201b890 : 0xffffff80014b7e75  0xffffff80f201ba60 : 0xffffff80014cd3bd  0xffffff80f201ba80 : 0xffffff7f81f93497  0xffffff80f201bbb0 : 0xffffff7f81f9304d  0xffffff80f201bc00 : 0xffffff80018471da  0xffffff80f201bc60 : 0xffffff7f81f92145  0xffffff80f201bcc0 : 0xffffff80017fbbd6  0xffffff80f201bd20 : 0xffffff80017fb4ea  0xffffff80f201bdb0 : 0xffffff8001806a8e  0xffffff80f201be40 : 0xffffff800144c7d3  0xffffff80f201be80 : 0xffffff8001420aed  0xffffff80f201beb0 : 0xffffff8001410448  0xffffff80f201bf00 : 0xffffff800141961b  0xffffff80f201bf70 : 0xffffff80014a5db6  0xffffff80f201bfb0 : 0xffffff80014cdc23        Kernel Extensions in backtrace:          com.apple.driver.X86PlatformPlugin(1.0)[F982B2CE-FD3A-31E9-933F-76BB38BBB0CA]@0 xffffff7f81f90000->0xffffff7f81f9dfff             dependency: com.apple.iokit.IOUSBFamily(5.5.0)[DF1A9F7E-C593-313D-8EBB-5DA72F03C087]@0xffff ff7f81c3e000             dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f819e6000             dependency: com.apple.driver.IOPlatformPluginFamily(5.3.0d47)[B7A925C7-C702-3427-8FC6-69621 C3EE33F]@0xffffff7f81f86000             dependency: com.apple.driver.AppleSMC(3.1.4d2)[4B8F00BB-1BA5-390A-A135-A583EF553E77]@0xffff ff7f819ef000  BSD process name corresponding to current thread: kextd  Mac OS version: 12C3104  Kernel version: Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64 Kernel UUID: 3F93B852-872F-3DF0-BCF8-46D48024C422 Kernel slide:     0x0000000001200000 Kernel text base: 0xffffff8001400000 System model name: MacBookPro10,2 (Mac-AFD8A9D944EA4843)  System uptime in nanoseconds: 45353870483 last loaded kext at 18942911441: com.apple.iokit.IOBluetoothSerialManager     4.1.2f9 (addr 0xffffff7f820f1000, size 57344) loaded kexts: com.apple.iokit.IOBluetoothSerialManager     4.1.2f9 com.apple.filesystems.autofs     3.0 com.apple.driver.AppleSmartBatteryManager     161.0.0 com.apple.driver.AudioAUUC     1.60 com.apple.driver.AppleMikeyHIDDriver     122 com.apple.driver.AppleHDAHardwareConfigDriver     2.3.5fc12 com.apple.driver.AppleHDA     2.3.5fc12 com.apple.iokit.IOBluetoothUSBDFU     4.1.2f9 com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport     4.1.2f9 com.apple.driver.AppleUpstreamUserClient     3.5.10 com.apple.driver.ACPI_SMC_PlatformPlugin     1.0.0 com.apple.iokit.IOUserEthernet     1.0.0d1 com.apple.Dont_Steal_Mac_OS_X     7.0.0 com.apple.driver.ApplePolicyControl     3.2.13 com.apple.driver.AppleMikeyDriver     2.3.5fc12 com.apple.driver.AppleBacklight     170.2.5 com.apple.driver.SMCMotionSensor     3.0.3d1 com.apple.driver.AppleSMCPDRC     1.0.0 com.apple.driver.AppleSMCLMU     2.0.3d0 com.apple.driver.AppleLPC     1.6.0 com.apple.driver.AppleMuxControl     3.2.13 com.apple.driver.AppleIntelHD4000Graphics     8.0.6 com.apple.driver.AppleMCCSControl     1.1.11 com.apple.driver.AppleIntelFramebufferCapri     8.0.6 com.apple.driver.AppleUSBTCButtons     237.1 com.apple.driver.AppleUSBTCKeyEventDriver     237.1 com.apple.driver.AppleUSBTCKeyboard     237.1 com.apple.driver.AppleFileSystemDriver     3.0.1 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1 com.apple.BootCache     34 com.apple.driver.XsanFilter     404 com.apple.iokit.IOAHCIBlockStorage     2.3.1 com.apple.driver.AppleSDXC     1.4.0 com.apple.driver.AppleUSBHub     5.5.0 com.apple.driver.AirPort.Brcm4331     612.20.15 com.apple.driver.AppleAHCIPort     2.5.1 com.apple.driver.AppleUSBEHCI     5.5.0 com.apple.driver.AppleUSBXHCI     1.5.1 com.apple.driver.AppleEFINVRAM     1.7 com.apple.driver.AppleACPIButtons     1.7 com.apple.driver.AppleRTC     1.5 com.apple.driver.AppleHPET     1.8 com.apple.driver.AppleSMBIOS     1.9 com.apple.driver.AppleACPIEC     1.7 com.apple.driver.AppleAPIC     1.6 com.apple.driver.AppleIntelCPUPowerManagementClient     196.0.0 com.apple.nke.applicationfirewall     4.0.39 com.apple.security.quarantine     2 com.apple.driver.AppleIntelCPUPowerManagement     196.0.0 com.apple.iokit.IOSerialFamily     10.0.6 com.apple.kext.triggers     1.0 com.apple.iokit.IOSCSIArchitectureModelFamily     3.5.5 com.apple.driver.DspFuncLib     2.3.5fc12 com.apple.iokit.IOAudioFamily     1.8.9fc11 com.apple.kext.OSvKernDSPLib     1.6 com.apple.iokit.AppleBluetoothHCIControllerUSBTransport     4.1.2f9 com.apple.driver.IOPlatformPluginLegacy     1.0.0 com.apple.driver.X86PlatformPlugin     1.0.0 com.apple.driver.AppleThunderboltEDMSink     1.1.8 com.apple.driver.AppleThunderboltEDMSource     1.1.8 com.apple.driver.AppleThunderboltDPOutAdapter     1.8.9 com.apple.iokit.IOSurface     86.0.3 com.apple.iokit.IOBluetoothFamily     4.1.2f9 com.apple.driver.AppleHDAController     2.3.5fc12 com.apple.iokit.IOHDAFamily     2.3.5fc12 com.apple.driver.AppleSMBusPCI     1.0.11d0 com.apple.driver.AppleSMC     3.1.4d2 com.apple.driver.IOPlatformPluginFamily     5.3.0d47 com.apple.driver.AppleGraphicsControl     3.2.13 com.apple.driver.AppleBacklightExpert     1.0.4 com.apple.iokit.IONDRVSupport     2.3.6 com.apple.driver.AppleSMBusController     1.0.11d0 com.apple.iokit.IOGraphicsFamily     2.3.6 com.apple.driver.AppleThunderboltDPInAdapter     1.8.9 com.apple.driver.AppleThunderboltDPAdapterFamily     1.8.9 com.apple.driver.AppleThunderboltPCIDownAdapter     1.2.6 com.apple.driver.AppleUSBMultitouch     237.3 com.apple.iokit.IOUSBHIDDriver     5.2.5 com.apple.driver.AppleUSBMergeNub     5.5.0 com.apple.driver.AppleUSBComposite     5.2.5 com.apple.iokit.IOUSBUserClient     5.5.0 com.apple.driver.AppleThunderboltNHI     1.6.3 com.apple.iokit.IOThunderboltFamily     2.1.8 com.apple.iokit.IO80211Family     510.4 com.apple.iokit.IONetworkingFamily     3.0 com.apple.iokit.IOAHCIFamily     2.3.1 com.apple.iokit.IOUSBFamily     5.5.0 com.apple.driver.AppleEFIRuntime     1.7 com.apple.iokit.IOHIDFamily     1.8.1 com.apple.iokit.IOSMBusFamily     1.1 com.apple.security.sandbox     220 com.apple.kext.AppleMatch     1.0.0d1 com.apple.security.TMSafetyNet     7 com.apple.driver.DiskImages     344 com.apple.iokit.IOStorageFamily     1.8 com.apple.driver.AppleKeyStore     28.21 com.apple.driver.AppleACPIPlatform     1.7 com.apple.iokit.IOPCIFamily     2.7.3 com.apple.iokit.IOACPIFamily     1.4 com.apple.kec.corecrypto     1.0 Model: MacBookPro10,2, BootROM MBP102.0106.B03, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.6f57 Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 768 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 ( Bluetooth: Version 4.1.2f9 11046, 2 service, 11 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD SM128E, 121.33 GB USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2 USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3 USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0259, 0x1d182000 / 5 USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828c, 0x1d181300 / 7 USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2 USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

  • Bunnafromga Level 1 (0 points)

    10.8.2 Mountain Lion

  • clintonfrombirmingham Level 7 (29,995 points)

    It's likely a hardware problem - can't really be more specific. If you want to eliminate the OS as a potential problem, you can boot into your Recovery partition, holding down the Command and R keys whilst booting, and simply elect to reinstall the system software. This won't hurt any of your data, apps, etc., and should leave all data intact.

    If, after you perform a fresh install of OS X, the problem persists, take your machine to your local Apple Store or an AASP and have them run diagnostics on the hardware.


    I'm betting that the fresh install won't solve the problem, but you never know...