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  • dbbrady Level 1 Level 1 (0 points)

    I read a few more of your posts and found the solution!. I just wrote the following on Amazon:

     

    I wrote the message which follows this text out of frustration I was hoping others would avoid. I actually found the solution to the problem which I have below after the jump.


    The error message: "Printer Stopped-Filter failed". I purchased this printer in January and have used it with my MacBook which has OS X 10.7 Lion. Works great via Airport extreme. I recently purchased a Mac Mini late 2012 model which has OS X 10.8 Mountain Lion. I made five calls to Canon and five calls to Apple over a 24 hour period. Each call was particularly time-consuming and frustrating due to the following. Canon and Apple says it is the other's problem. The Canon website and support personnel including the engineer consulted claim it is definitely supported by Mountain Lion. Apple's latest set of printers supported came out in January and not only is this printer not supported, BUT ALL of the MF (multi-function) printers are not supported...since they are not on the list. I have written and spoken to Canon that this printer may be supported by Mountain Lion to the engineers, but to the consumer, it is not supported. Apple has no clue where the Canon submission may be in the pipeline, nor are they even able to find out. There is no timetable for Apple support. "It will come through on Software Update when it is available" says Apple. In the meantime, the quality of the printer is excellent to me....but for its lack of Mountain Lion support to me as a consumer.


    ....the SOLUTION (at least for me) is as follows. After downloading the drivers, proceed to the System preference>Print & Scan>+ (to add this printer)>select IP>enter IP address of the Canon>choose LPD>Leave Queue empty>Name Canon 4700 and use the Canon 4700 series. Now here is the critical step: go back to the print& scan window. Mountain Lion defaults to not sharing the printer. Select share this printer on network. Turn on Printer and Scanner sharing checkboxes. In the Printers window click the box next to the Canon. Click on "everyone". THIS DEFAULTS TO NO ACCESS...THUS I BELIEVE THE REASON FOR FILTER FAILED. Click to up/down arrow and select can print. That should be it.


    I am no big computer whiz....but this worked!

  • PAHU Level 6 Level 6 (14,910 points)

    dbbrady wrote:

     

    The Canon website and support personnel including the engineer consulted claim it is definitely supported by Mountain Lion.

    It is definitely supported.

     

    dbbrady wrote:

     

    Apple's latest set of printers supported came out in January and not only is this printer not supported, BUT ALL of the MF (multi-function) printers are not supported...since they are not on the list. I have written and spoken to Canon that this printer may be supported by Mountain Lion to the engineers, but to the consumer, it is not supported.

    Canon only provides Apple with the inkjet drivers - none of the laser-based models including the business copier multifunction devices are provided to Apple. You have to get them from Canon.

     

    dbbrady wrote:

     

    Apple has no clue where the Canon submission may be in the pipeline, nor are they even able to find out. There is no timetable for Apple support. "It will come through on Software Update when it is available" says Apple

    Canon will not be providing their business or consumer laser drivers to Apple, so the Apple support person was just making stuff up.

     

    dbbrady wrote:

     

    Click on "everyone". THIS DEFAULTS TO NO ACCESS...THUS I BELIEVE THE REASON FOR FILTER FAILED.

    This is interesting because the default setting for Everyone in Printer Sharing is Can Print. So with your Mac set to No Access then the issue was your Mac. It would explain why Canon and Apple would have missed this.

     

    Checking this setting on my test iMac which has a clean 10.8.2 build, the No Access setting is disabled (grayed out) and cannot be selected. So I wonder how yours was set to No Access.

     

    If you turn off Printer Sharing now, can you still print without the filter error?

  • dbbrady Level 1 Level 1 (0 points)

    Thanks for your responses.

     

    My mac mini is only about 2 weeks old. The setting for "everyone" was no access. I cannot tell you why.

     

    When I turned off the printer sharing, I was still able to both print and scan. No problem with the filter failed message.

     

    In any event, I am pleased it works. I can only point to the no access for "everyone" at this point as the reason despite a driver version of 1.1.0.

     

    Again, thank you for your help.

  • terry179 Level 1 Level 1 (0 points)

    Thanks for the help, I have a 2013 imac with osx 10.8.2 lion got the same error with my epson WF-2530 printer

    installed epson drivers off web site for 10.8.2 and applied the fix and it worked can now print on wifi

     

    cheers.

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