Previous 1 2 Next 16 Replies Latest reply: Feb 13, 2013 11:40 AM by Eric Root
RatManDude Level 1 (0 points)

Bought and downloaded OSX 10.2.8, via AppStore, using my MacBook Pro.

To install onto that machine.


Noted that the user agreement stated that it is awwoled to be installed onto all the Mac's that I own, from that single purchase.


Saved the downloaded installer app, to an external drive.


Attached that external to my MacPro, and copied the installer app to my MacPro "applications folder" — Same place as where the file downloaded to on the MacBook Pro.


Opened AppStore, on the Mac Pro, so as to log in to the AppStore account, via the Mac Pro.


Launched the installer, from the Mac Pro, to install OS X Mountain Lion to my Mac Pro, and now I get the following error:
We could not complete you purchase. OS X Mountain Lion is not compatiable with this computer.


How is this so?

Is this Mac Pro, model (MacPro2,1), too old to run this new operating system? Surely not?


Anyone that can assist?

Mac Pro, Mac OS X (10.6.8), 2x3GHz Quad-Core Intel Xeon 24GBram
  • TheSmokeMonster Level 4 (3,230 points)

    your computer was made early/mid 2007. it is not compatible with OSX ML.


    Your Mac must be one of the following models:

    -iMac (Mid 2007 or newer)

    -MacBook (Late 2008 Aluminum, or Early 2009 or newer)

    -MacBook Pro (Mid/Late 2007 or newer)

    -MacBook Air (Late 2008 or newer)

    -Mac mini (Early 2009 or newer)

    -Mac Pro (Early 2008 or newer)

    -Xserve (Early 2009)


  • RatManDude Level 1 (0 points)

    Not sure if it makes any difference …

    I bought my MacPro, as a BTO version … and not the stock standard version.


    Mac Pro


    Quad-Core Intel Xeon, 3 GHz

    24 GB


    Surely this has the capability to run the new operating system?



    It was bought, late 2007.

    But surely, as I did the BTO, with the highest spec available @ that time, that should be the same / better / than the spec released early 2008?

  • markwmsn Level 5 (5,572 points)

    Mountain Lion requires hardware features that were not introduced in the Mac Pro until the "Early 2008" model, not just on raw hardware specs.

  • Eric Root Level 9 (50,517 points)
  • RatManDude Level 1 (0 points)

    Features like what?


    As I say, I have a MacBook Pro, which I did the update to OSX 10.2.8 first.


    MacBook Pro, bought Feb 2008 model [3.1], vs the MacPro model [2.1] bought September 2007.

    There is nothing that the MacBook Pro has that the MacPro … well not immediately evident anyway.

    Aside from the built in iSight camera, naturally. But I do have an external logitech camera attached to my MacPro.


    So what exactly is the root cause for the "cut off' ?


    If I am to do a capability comparison of the MabBook Pro vs the MacPro, it is very well clear that MacBook Pro is far under that of the MacPro. I mean just comparing the ram/processor/storage/connectivety etc etc, the MacPro trounces the MacBook, any day … ??


    So, what is this elusive "feature" that the meaker MacBook Pro has that my beastly MacPro is lacking?

  • RatManDude Level 1 (0 points)

    Surely it can't just be as simple as a model number identification?


    [see my previus message to markwmsn regarding hardware/physical attributes].



    I get it that there needs to be a "cut off / realistic end of life" applicable to any machine, but how can the MacPro be "outperformed" by the a MacBook Pro, that is in my opinion, nowhere nearly in the same league? And that only because it's "model number" is the only overwhelming feature between the two Macs?

  • TheSmokeMonster Level 4 (3,230 points)

    Not 100% sure about this but a lot of macs were dropped for their lack of 64bit support which ML only uses.


    Not being fresh here, just trying to help, but you could try googling you model number and OSX to see if other people, who have your issue, state what is blocking them from installing ML.


    This would give you a better understanding of the possible reason it's not supported...

  • RatManDude Level 1 (0 points)

    Can't be that, [64bit] as this MacPro I have is fully capable, and is running 64bit.


    In fact, as far as memory serves, this one I bought [B.T.O. option] was one of the 1st 64bit offerings made available.


    But thanks for weighing in …


    Anyone else have a suggestion?

    Mac ProMacBook Pro

    Hardware Overview:

      Model Name:    Mac Pro

      Model Identifier:    MacPro2,1

      Processor Name:    Quad-Core Intel Xeon

      Processor Speed:    3 GHz

      Number Of Processors:    2

      Total Number Of Cores:    8

      L2 Cache (per processor):    8 MB

      Memory:    24 GB

      Bus Speed:    1,33 GHz

      Boot ROM Version:    MP21.007F.B06

      SMC Version (system):    1.15f3

    Hardware Overview:

      Model Name:    MacBook Pro

      Model Identifier:    MacBookPro3,1

      Processor Name:    Intel Core 2 Duo

      Processor Speed:    2,4 GHz

      Number of Processors:    1

      Total Number of Cores:    2

      L2 Cache:    4 MB

      Memory:    4 GB

      Bus Speed:    800 MHz

      Boot ROM Version:    MBP31.0070.B07

      SMC Version (system):    1.18f5



    Even the graphics capabilities, are in the favor of the MacPro, which I opted for:

    ATI Radeon X1900 XT, rather than the default option at the time.


    This graphics card is due to be replaced with the newer 5870 upgraded card.

    Just have not slipped it in the case, as yet.


    But even without the graphics card update, it is still better than the MacBook's graphics capabilities, surely?

  • RatManDude Level 1 (0 points)

    Do you know what the "feature" is?


    I mean, I even made sure that my MacPro had the bluetooth module fitted. Which here in South Africa, was not fitted standard to the MacPro models, and needed to be "added at extra cost", even though most other countries were supplying the unit already fitted, as standard.


    It is not like the one Mac has thunderbolt, and the other not … etc.


    It is seemingly not a "harware" problem, so if it is a "software" thing … surely a piece of code can be written, to accommodate people like myself, who were willing to venture into the B.T.O. market, so as to make sure that we were "getting ll that we could get, and more".

  • TheSmokeMonster Level 4 (3,230 points)

    Surely if someone did do that, they wouldn't tell you on apples propietary forums.


    I understand your frustration but I think googling about this and figuring out for yourself at this point is your best bet.

  • RatManDude Level 1 (0 points)

    Thought that it was best to be discussing this via the offcial channel?


    Thought that perhaps if Apple were intereseted in retaining me as a "long standing" customer, that perhaps they could pick up and respond … ?


    Does anyone know what the "feature" could be?


    As I say, I could understand it, if the MacBook Pro [3.1] and my MacPro [2.1] - B.T.O. - were indeed both not capable of running OSX ML - for whatever "hardware shortage" they suffer. But it appears that it is not a "hardware" incapability at play here, and more of a matter of an "unfair business practice" ?


    Why should I now have to drop huge dough again, to ensure that my "active" MacPro can continue to deliver, while my current MacBook Pro, which is nowhere in the same league, can continue to deliver going forward, limping along if compared to the current MacPro, without needing to be replaced?


    That is just obscene.


    And yes, I have "googled it" and can't find a resolve … that is the reason for my posting comments here, so that hopefully someone/anyone can help …

  • markwmsn Level 5 (5,572 points)

    Sorry about being vague. I knew at one time. I think at least one requirement for ML was 64-bit EFI (boot code),


    My "Early 2008" Mac Pro, the earliest Mac Pro officially eligible for Mountain Lion, shows as follows:

    Model Name:          Mac Pro

      Model Identifier:          MacPro3,1

      Processor Name:          Quad-Core Intel Xeon

      Processor Speed:          2.8 GHz

      Number of Processors:          2

      Total Number of Cores:          8

      L2 Cache (per Processor):          12 MB

      Memory:          10 GB

      Bus Speed:          1.6 GHz

      Boot ROM Version:          MP31.006C.B05

      SMC Version (system):          1.25f4


    Note the higher Model ID, Boot ROM, and SMC Version.

  • markwmsn Level 5 (5,572 points)

    RatManDude wrote:


    Thought that perhaps if Apple were intereseted in retaining me as a "long standing" customer, that perhaps they could pick up and respond … ?

    We're all just users here. Apple has no official presence on these user-to-user forums.

  • RatManDude Level 1 (0 points)

    As I say … it appears it is not "a hardware related matter" … and more a matter of a few pieces of "code" needing to be added to the current OSX ML installer?


    Anyone willing to help, I am keen to hear your input. I understand that "apple" are not "officially" here … but let's face it, where do they "really" get information relating to "user experiences" if they are not "monitoring" locations like this?

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