3 Replies Latest reply: Feb 12, 2013 5:27 AM by lllaass
lyndzeew Level 1 (0 points)

getting misc. error codes 21, 1604, ,2002. uninstalled all my securirty software can't get past the update  restore.  the thing was working great until this update, pls help.  ipod is not showing up on itunes or computer

iPod touch, iOS 6.1, windows xp
  • lllaass Level 10 (175,648 points)

    Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)

    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.


    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

  • lyndzeew Level 1 (0 points)

    i tried all that,  the ipod was working fine until it updated and then it started this. could it be related?

  • lllaass Level 10 (175,648 points)

    make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar