I have the latest update on the phone, I have verified the correct phone numbers, I have turned Facetime off and turned it back on again, what am I doing wrong?
using facetime http://support.apple.com/kb/ht4319
troubleshooting facetime http://support.apple.com/kb/TS3367
Are you trying to use facetime while on wifi or cellular?
What happens when you try to use facetime?
Retrieving data ...