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HT1430: Turn your iOS device off and on (restart) and reset

Learn about Turn your iOS device off and on (restart) and reset

HT1430 My iPhone will not turn off,

249 Views 4 Replies Latest reply: Feb 12, 2013 11:55 AM by BFswim RSS
BFswim Calculating status...
Currently Being Moderated
Feb 12, 2013 10:37 AM

Once I get to the red slide button, it acts as if it is shutting down, then all of a sudden the apple sign reappears and it is back on

  • Malignance Level 4 Level 4 (3,375 points)
    Currently Being Moderated
    Feb 12, 2013 11:08 AM (in response to BFswim)

    Try a reset: Press the Sleep/Wake button and the Home button at the same time for ten seconds until the Apple logo appears. Note: No data will be lost

     

    Try again... Do the results change?

  • Malignance Level 4 Level 4 (3,375 points)
    Currently Being Moderated
    Feb 12, 2013 11:50 AM (in response to BFswim)

    Software troubleshooting in order...

     

    Restart: Press and hold the Sleep/Wake button until the Power Off slider appears. Power off then power back on.

     

    If no change...

     

    Reset: Press the Sleep/Wake button and the Home button at the same time for ten seconds until the Apple logo appears. Note: No data will be lost

     

    If no change...

     

    Restore: First from backup... If no change as New > http://support.apple.com/kb/HT1414

     

    If still no change...

     

    It may be a hardware issue... you should take the device to the closest Apple store and have it looked at.

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