Problem Viewing Security Cameras Remotely

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Level 1

4 points

Problem Viewing Security Cameras Remotely

We want to view our security cameras on our smartphones. The problem started when we installed Airport Extreme Base Station. We have a Westell 6100G modem. Our OS is Windows 7. Here is what we've done so far.

Following instructions from Verizon, configured the 6100G to bridge mode so it would only operate as a modem. As per the instructions, we also disabled "Private LAN DHCP Server". In Airport Utility we configured connection sharing to "share a public IP address" and entered port mapping information. And than we lost our internet connection. We reset the 6100G and configured AEBS back to bridge mode and now we have our internet connection back. But of course no remote cameras.

This shouldn't be that hard. What else can we do.

Windows 7

Posted on Feb 12, 2013 10:13 AM

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Answer 1

edex67

Level 4

3,255 points

Feb 12, 2013 11:01 AM in response to CatieC

Are you using version 6.1 (on OS X Mountain Lion or Lion) or version 5.6 (on OS X Snow Leopard and Leopard) of AirPort Utility?

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Answer 2

CatieC Author

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Feb 12, 2013 12:02 PM in response to edex67

Utility says AirPort Utility for Windows Version 5.6.1

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Answer 3

edex67

Level 4

3,255 points

Feb 12, 2013 1:41 PM in response to CatieC

Have you followed this exactly:

https://discussions.apple.com/docs/DOC-3414

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Answer 4

CatieC Author

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Feb 12, 2013 4:42 PM in response to CatieC

#1 - There is no DHCP tab when I go into the Internet Tab. Only an Internet Connection tab and TCP/IP tab.

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Answer 5

Feb 12, 2013 6:21 PM in response to CatieC

configured AEBS back to bridge mode and now we have our internet connection back. But of course no remote cameras.

This shouldn't be that hard. What else can we do.

If the AEBS is bridged it has nothing to do with port forwarding.. all port forwarding will occur on the 6100G modem router.. look up the reference material for that.

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Answer 6

edex67

Level 4

3,255 points

Feb 12, 2013 11:46 PM in response to CatieC

In that case, your modem is actually a modem router. Look for information on how to set up the Westell for port forwarding.

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Answer 7

CatieC Author

Level 1

4 points

Feb 13, 2013 7:46 AM in response to CatieC

Thanks for your help. I will try that. And we thought we had to disable the router from the Westell so it only operated as a modem. I just hope this works. We have been working on this for a week. Thanks again.

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Answer 8

CatieC Author

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Feb 13, 2013 8:56 AM in response to CatieC

I just noticed that in AirPort Utility - Internet - TCP/IP tab - configure IPv4 "using DHCP" is chosen. I don't know if this makes a difference. Please have patience with me, I am not as technically educated as other and I need to take baby steps.

Still working on port forwarding through Westell. Waiting for a call back. They don't seem to be much help.

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Answer 9

edex67

Level 4

3,255 points

Feb 13, 2013 9:10 AM in response to CatieC

http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/can-t-get-the-port -forwarding-right-confusing-Verizon-interface/td-p/137582

This may help you if you're on Verizon (I don't know if it is a Verizon exclusive router but it isn't here in the UK).

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Answer 10

CatieC Author

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4 points

Feb 13, 2013 1:56 PM in response to CatieC

Verizon is telling me that I have to change "connect using" to PPPoE, configure Westell in bridge mode, than enter the port mapping in AirPort Utility.

I am so scared to try this. I am afraid of screwing up and making more of a mess that I wouldn't be able to get out of. I have a headache.

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Answer 11

edex67

Level 4

3,255 points

Feb 14, 2013 12:04 AM in response to CatieC

That looks OK, but you can always reset the modem and AEBS back to factory if necessary.

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Answer 12

CatieC Author

Level 1

4 points

Feb 14, 2013 9:44 AM in response to CatieC

So I made these changes: changed Westell to bridge mode, changed connect using to PPPoE, entered port mapping information. I am now accessing the internet through AEBS. When i went into canyouseeme.org it does not see the port. It says firewall or ISP is blocking certain ports. And I get an error message saying I could not see your service on IP address on port (7000). Do you know what I can do to fix this.

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Answer 13

CatieC Author

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Feb 14, 2013 1:04 PM in response to CatieC

I think I see a problem. AirPort Utility will not keep the camera's IP address in port mapping. Whenever I close utitily and repopen it the IP address is not there but another one, which looks like a private IP address.

Also since I disabled the router part of my modem and made other recent changes, I cannot view my cameras on my PC.

Please help.

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Answer 14

Feb 14, 2013 4:10 PM in response to CatieC

Are you updating the airport router after entering in the ports?

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Answer 15

CatieC Author

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4 points

Feb 15, 2013 4:03 AM in response to CatieC

Yes I am trying to update the router. However, when I hit update button after entered ports I get a message telling me that there were no changes made to the configuration do I still want to continue. When I continue, the router updates and the IP address I entered is not there. The router will not keep the IP address.

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