Update to 6.1.1 failed - stuck in recovery mode?

hi ive got the same probblem but ive had 5 diffrent error messages tho ive had error 36 1611 19 14 9 error messages but ive recovered twice but went back into recovery mode and if its out of warrantly you will have to pay but its apples fault with the update

I'm having same problems as well.. Stuck on connect to iTunes screen, but I get the error message saying the phone cannot be restored (-1). I'm going to try and restore syncing with my MacBook. Hope this error gets sorted!!

I had the same thing happen to my 4s. Did an OTA update, then next thing I know I am in eternal Recovery mode. I plugged it into 3 different computers (2 Macs , 1 PC) and got the same error 36...

I just got back from the Apple store after speaking with a "Genius" who put my phone in DFU mode and tried to restore it only to get the same error 36. Since I am 4 months out of warranty he said that there is nothing he can do for me since it is a "hardware" issue and that it will cost $199 for a new phone. I explained that I should not have to pay for a new phone if their software update bricked my phone. He basically said that since I dont have Apple Care I'm SOL. I grabbed my broken phone and left the Apple store.

My phone was fine when I installed 6.1, but a 25mb update bricks my phone and now I am told I have to pay money to get a new one even though it was perfectly fine until the update. I'm now 3 days without service.

I am not available for upgrade until Oct and I WILL NOT buy another phone since its not my fault this happened. When I explained this to the Apple rep he just said well, its a hardware issue and becuase of that we have to replace the entire phone, but we wont becuase you are out of warranty.

I just dont understand why I am responsible when it was an Apple issued update that broke my phone. Its never been jailbroken either.

Sad 😟

Hi

Struck exactly the same thing. iTunes repeatly demanded that I upgrade so finally I relented and now stuck in endless connect to iTunes, restore factory settings, failed -1 error loop. Apple has appeared to have engineered in a failure to force me to shell out $270 for a reconditioned phone. The phone is in perfect condition and probably nine months old yet Apples continued harassment forced/encouraged me to update and now I have no working phone and assuming that the local repairer cannot recover it a $270 charged and endless wait. Apple, you need to act now and quickly to warn users that your update process will brick a phone. No lies, disclaimers, Apple it is your fault. I am disgusted that Apple can use such standover tactics.

Do not, repeat do not update your phone as this appears to be known fault that Apple is covering up.

Regards

Hi All

Good news of sorts. Took my phone to a local repairer and they have seen a growing number of iPhones phones doing the same thing with the latest "update" to 6.1.1. They have no idea what is the cause nor the actual solution but have found by progressing a phone down a number of computer and different cables and doing a DFU (think that is the term) eventually one combination of computer and cable works, if you are lucky. The best cable they have found is a cheap non-genuine one with a particular computer been "luckier" than most. If this does not work then you have to send back to the people you brought the phone from (Telstra in Australia my case and I wish anyone luck dealing with them) and either claim warranty (be almost certain to be told you either dropped it or soaked it) or if you want to see a phone in your lifetime shell out $270 for a reconditioned replacement.

Because I used iTunes and accepted the backup before "upgrade/brick" option my iPhone is currently restoring my applications and data. Looks promising. Total cost for this "random" repair was $47 from the local company. Oh, and yes the "upgrade" blew 1GB of my data allowance which in Australia is mega expensive if you overrun your limit ($2,500 penalty charges or maybe $250 depending what mood Telstra are in).

Dear Mr/Ms/Mrs/Master/Madam Apple you have seriously affected and annoyed a customer.

So if you are having no joy try a repairer that has a few computers and cables and if you are lucky then they might be able to "unbrick" your iPhone by doing a DFU but do mention to them they might need to try a few computers and cables before getting lucky.

Hope you are as "lucky" as I was.

Hi

The restore from backup worked well with all information back and working well. Half tempted to say battery life a bit better.

Sent complaint to Apple and no response as yet. Rang them and they claim there is no issue with the upgrade. More checking around and it appears to be a growing problem that Apple is blaming on hardware. I think that we can say that is not the case. So hopefully people will find a computer/cable configuration that works. It might be as something simple as fluking something in Apples upload software. Very weird that it can be fluked sometimes.

Cheers

I just brought a new iphone, got an itunes account, and then it asked me to update software to 6.1.1

Now the phone doesn't work, keeps showing iTunes connect screen on phone, and device is no longer recognised on my pc.

Not a good experience for a new apple purchaser! Don't even know what to do now...