Q: My 5 year old son has bought something by accident for £69.99 is there any way of cancelling this purchase?

Go to itunes>>store >>>sign in and under purchases you can select item and

check issues with this (or similar)

You will need to contact iTunes Support: http://www.apple.com/support/itunes/contact/

Also restrict In App purchases in Settings > General > Restrictions

If you look on the iTunes terms and conditions, you will see a provision that "all sales are final". This is rubbish and does not comply with UK Consumer Law.

Like all internet purchases, you have a Right to Cancel within 7 days. Write to customer support and explain you wish to invoke your statutory consumer protection rights under Section 10 of the Consumer Protection (Distance Selling) Regulations, specifically, your right to cancel any internet purchase within 7 days of making it.  Give them as much information about the purchase (I copy and pasted the invoice information into my email).  

You do not need to give a reason, but when my toddler did the same thing last week, this is what I wrote to customer support:

See additional info below

Choose the iTunes Store or App Store for your country:  United Kingdom

Item title:  Smule Magic Piano In-App Purchase (Accidental)

Order number:  MG*************

Details:

The Consumer Protection ( Distance Selling) Regulations (2000)

Dear Sirs,

My three year old daughter accidentally purchased a subscription of £27 from inside a free version of the Smule Magic Piano App we were trailing on 19th July.

Pursuant to Section 10 of  the Distance Selling regulations I have a statutory right to cancel this purchase within 7 days, a right I now wish to invoke, as this was an unintentional and accidental purchase.

I would be grateful if you could refund my money pursuant to this request, made under the 2000 Distance Selling Regulations. I have not downloaded any updates to the App, and the App will now be deleted.  I would be grateful if you could communicate with Smule, the manufacturer if this is necessary, though I would stress that my contract of sale is with the iTunes store.  I have  already contacted SMULE with the same request. The order details are posted below.

You may also wish to make some changes to your Terms and Conditions as these would appear to not comply with the Distance Selling Regulations  of the United Kingdom, and create a mechanism by which accidental purchases can be immediately corrected as soon as they are noticed, such as exists on the Amazon Kindle Store.

I would be grateful for a response no later than Wednesday.

Kind regards

Lucy *************

Apple Customer.

 

And 24 hours later here was my response:

Dear Lucy,

My name is ***** from iTunes Store Customer Support team. I am glad to help you today.

I understand that your daughter has unintentionally purchased an auto-renewing in app subscription to "Magic Piano by Smule" and would like to turn off the auto-renew feature. I realize that you don't want to be charged for content that was not purchased intentionally. I'll be happy to make this right for you.

Lucy, to learn more about In-App Purchases and managing your subscription, please view these articles:

iTunes Store: Purchasing and managing auto-renewing subscriptions

http://support.apple.com/kb/HT4098

iTunes Store: About In-App Purchases

http://support.apple.com/kb/HT4009

iPhone, iPad, and iPod touch: Understanding Restrictions

http://support.apple.com/kb/HT4213

Lucy, I’ve reviewed the circumstances of your case, and refunded your unintentional In-App Purchase. In this case, issuing a refund is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final.

In five to seven business days, a credit of 27.99 GBP should be posted to the credit card that appears on your receipt for that purchase.

Moving further, I understand you would like to have accidental purchases corrected immediately on iTunes Store.

As I can certainly see your position in these circumstances, I have passed on your concerns and comments directly to my Senior Support Team. What I am going to do as well is give you the link to our feedback form http://www.apple.com/feedback/itunesapp.html

Any comments submitted on this page are individually reviewed, and reported through the appropriate channels.

In the meantime, if you have any other questions or concerns, please do not hesitate to ask.

Thank you for being an iTunes Store customer, have a nice day!

Sincerely,

 

iTunes Store Customer Support

 

So yeah, I got my money back.

Hope this helps.