Airport Extreme: Unable to connect using PPPoE

Thanks for the reply, is that information you've gleaned from somewhere and are the details available anywhere? Not Apple's fault if that's the case and I would prefer not to waste any more time on this, got two buddies in exactly the same boat though who are contemplating picking up other routers in Thailand to try them. Clearly if it's as simple as an ISP no-go then I won't waste any more time on it and I'll sms them to save their money (unless they pick up a high end Linksys and sell of their AEBSs).

Funny thing is I had mine a few months now and I'm sure I had it all working fine at one stage. Then I woke one morning to an amber light and it never connected PPPoE since, so whether it was an overnight ISP change, an AEBS firmware update or some other change that triggered the break I don't know. Unless I only THOUGHT I actually had it up and running PPPoE but never did.

I thought something was odd because when I put the modem in bridge mode I can't even connect a laptop to tghe net via PPPoE. I've never needed or tried to do that before, never had to, so whether I got that wrong I'm not sure, but the MBP was connected to the modem by ethernet, modem in bridge mode, and the MBP just hung on 'PPPoE connecting'.

I did read somehwere that you need to set the router (in this case AEBS) IP address to one that Streamyx will let on to the system, but that may be related to another issue. I've read so much the past couple of days it's all getting muddy 😟

Thanks for the reply. I guess that's it then. I wonder how I managed to get it all working a few months back? Unless it was a fluke or maybe I was using another combination of settings and the modem was still doing the PPPoE? Was sure I had that guest network up and running though, as late as Sept or Oct 2012 (unless the changes that affect Unifi were applied to Streamyx around then). Either way I plan to leave it be now as I'm on router overload and have better things to do in life.

Not sure I'd have bothered with an AEBS had I known about these problems before to be honest (and I did extensive searching about AEBS and even AEBS with TM), seems little point, but, it's here now so I'll likely keep it until it breaks, the price makes them less disposable than some routers. While the AEBS works in Bridge mode you cannot then setu up a Guest network which might be important for some.

I might drop a tech support question to TM if I can be bothered but their customer services leaves a lot to be desired so you feel it will just be wasted time and effort.

Yet to try it here. The AE works fine if you use it in Bridge mode but of course you then lose the Guest Network ability of the AE and I can't help thinking the AE would handle DHCP better also. Having messed around with it for so long before I'm a bit reluctant to try the AE doing PPPoE again. Not a major problem to try it and go back to Bridge Mode (if it doesn't work), just having the time. At the moment it's at the bottom of a long 'Things to do' list.

Brilliant!! Thanks for this. I'll try it out when I get back home on 10th.

Thanks for taking the time to post this. Spent ALL afternoon trying to get this to work, hours and hours. But cannot connect. Tried 3 different modems all no good. Even tried the EXACT device (Innacom 3400) you refer to, no go.

Set it up in Bridge mode, disabled WAN and DHCP server. Set up AEBS from factory reset, filled in pppoe name and password, update and nothing Dead. 2 amber light errors reading on the AEBS when you click on it. One says 'No DNS Servers' and the other 'No Internet'.

So in short I have absolutely NO idea why this isn't working given that I've gone through EXACTLY the steps mentioned. But having spent almost yet another day trying to get this to work I'm gonna call it quits and give up. Life's too short. It simply shouldn't be THIS hard. Any other ISP I've tried to connect the AEBS to, including 3 in Thailand. No problem, enter details, bang. Straight through. TM and here in Penang. Cannot!!!