iTunes could not connect to this iPhone. You do not have permissions

Environment: iPhone 4s 6.1.1

Mac Mini 10.8.3

Macbook Air 10.8.2

When I connect my iPhone to my Mac I get the error from the title.

1. It only happens on one machine (my main mac mini). On my Air it works ok.

2. Happened only after I updated to 6.1.1

3. iPhone is visible to iTunes only if in DFU mode

4. I've done the iTunes troubleshooting

5. I've completly removed iTunes with CleanMyMac and reinstalled

6. I've connected the phone with a different cable and to a different USB

7. I've restarted both my mac and hard restarted the iPhone

8.I've setup a clean iOS with no restore from backup

Nothing helps.... So.... Help?!😕

itunes-OTHER, iOS 6.1.1

Posted on Feb 13, 2013 12:56 AM

Reply
8 replies

Apr 19, 2013 12:05 PM in response to trusk

Firstly, get rid of CleanMyMac. It's third party malware and challenges the permissions of your native applications and will cause problems. Apple recommends that you DO NOT run any anti-virus or sweeper software, because it causes underlying issues. Just uninstall it by dragging it to the trash. Even if you think it's working right now, it's eventually going to cause system slowness and issues with apps. Trust me on this.


Secondly: This is a permissions issue.


Restart your computer holding Command R

Select English as your language. Continue.

Up at the top left, choose 'Utilities' and 'Terminal'

Type 'resetpassword' with no spaces or caps

Select Macintosh HD, then your username

At the bottom of this list select 'Reset Home Folders and Permissions' (no data loss, just a permissions reset)

After it's done, re-start your computer, launch iTunes, then plug in your phone

File -- Devices --- Sync

Should be resolved


Hope this helps. Now get rid of that awful third party software.

Apr 20, 2013 8:24 AM in response to trusk

That's not a good sign. Manually shut down your computer and boot to your desktop.

Drag all that third party software you have to your trash, it's going to ask you for your admin password, put that in and make sure you empty your trash.


Finder -- Applications -- Third Party stuff -- Trash -- Password -- Empty


You might see some popups asking why you're uninstalling. Just fill them out but get that trash emptied.


Now you need to run a software update. Apple -- Software Update -- everything in this list.


Once that's done, you may need to restart.

If you do that's fine, do this next:


Finder -- Applications -- Utilities (folder with blue tools) Disk Utility -- click Macintosh HD --

Under 'First Aid' which will be selected by default click 'Repair Disk' then 'Repair Disk Permissions'.


That third party software has messed up more than is probably good.

If this doesn't work you're headed for an archive and install. What OS are you on?

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iTunes could not connect to this iPhone. You do not have permissions

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