Bluetooth remote freezing with PowerPoint on MacBook Pro while idling

I just started having the same problem. I am testing to see if this happens on Keynote. Some remotes use RF instead of bluetooth. Any thoughts? Experience with one or the other? Thanks.

You may be right. For the record, I am using Mountain Lion OS 10.8.2. I started having the problem a week or two ago with Office 2008, upgraded to office 2011, but the problem persisted. I have a Macbook Pro. To my knowledge, there were no changes or upgrades from the days of working fine to the time the problem started. Keynote appears to be fine, but I will test further. It does appear to be a Microsoft issue. Let's keep in touch and work on this one, because it is a major problem. Thanks.

Hi I also have experienced this problem. When using a data projector & Office11. When this happens the only thing that will advance slides is the mouse clicking the advance arrow - let me know if you find a solution

I am having the same problem with a minister's MacBook Pro at my church. It started about 2-3 weeks ago. We at first thought it was a remote issue and found out that it is not. He is running a vitually new MacBook Pro with Mountain Lion 10.8.2 OS. He has Microsoft Office 2011. He has only had the computer since December. He runs powerpoint presentations all the time. He never had a problem until about 2 1/2 weeks ago. When he runs powerpoint in Presenter Veiw it would freeze up on him. You can still move the cursor over to the arrows on the presenter view slide windo and phisically click the mouse on the arrows to move forward or backward but none of keys on the keyboard work at all. It won't even let you escape. You have to move the cursor over the "Exit Show" button and click there. We thought that it might be just a presenter veiw issue so we tried running it in "Mirror Mode" and that seemed to work for a while but now we are having the same freezing problems.

We have taken the laptop to the Genius Bar and talked to the guys there and they did not tell us anything that helped us. They found this thread that you all started with our same problem. It looks like all of us had it happen at the same time. I find that very interesting. My minister said that he had not run any updates so we don't think that was the issue.

I have tried uninstalling Office completely and reinstalling it with all the updates and that did not help. I was thinking that I have a copy of Office 2008 here in the office and I was going to uninstall 2011 and install 2008 but one of you said you were having the same issue with 2008. Maybe I can uninstall 2011 and reinstall it without doing any updates and see if that does anything. We are very baffled and can't seem to get an answer about any of this from Mac or Microsoft. All we get is one blaming the other.

Let us know if this is helpfull or if you have any luck.

I am using a Kensington remote but the issue is also the same when not using it. You have described my experience exactly I havnt a clue what is doing this I downloaded the latest Office update today and no joy. Will also try reinstalling but tonight will have to rely on my 5 year old toshiba what a hame after just spending over a grand plus office - should have bought keynote!

PS also was onto apple support this morning its not a Mac issue they think its lying with Software

Thanks for replying at least I am not alone

Here is my summary. I first noticed the problem on February 7, 2013 and it appears that others started experiencing this issue at about the same time. Reports indicate that it does not matter whether you are using OS 10.6.8 or 10.8.2. It also does not matter if you are using MS Office 2008 or 2011.

So where's the variable? I seem to remember that in early February there was a minor Apple OS update that affected digital cameras or some such. Perhaps this software update is to blame?

I can understand on one level why Apple thinks this is a MS problem, but several people have reported the problem under both Office 2008 and Office 2011, and 2008 had been working fine for years until the problem suddently appeared. I am thinking it is an Apple issue, but the genius folks don't seem to have a clue--at least not yet.

Hello Apple: Can you duplicate the problem and help us? Thanks for tuning in and trying to solve this one.

So you are saying that you HAVE noticed it in 10.6.2? Everything I have noticed is that it is only on Mountain Lion. Did you see something I did not?

First post in the thread dated Feb. 13. Writer states he is using 10.6.8, which I believe is Snow Leopard.

I would be curious to here from guitarzanmartin on this again. I am currently running a different laptop with Snow Leopard on it with Office 2008 with a powerpoint to see if I can replicate the freeze. I have been running it now for over 45 min with nothing going wrong yet. It is an old MacBook Pro but has Snow Leopard. This thread is the only one I have found with us having this problem. I wish someone from Apple would jump on here and tell us they are at least looking at the problem.

I have now been running a powerpoint presentaion on an older MacBook Pro with Snow Leopard software and Office 2008 for over 2 hours with no problems. Been forward and backward through almost 400 slides. I have left it alone for large periods of time and came back to it with no problems at all. I have also gone very fast through the presentation and not had an issue.

I hope this helps someone figure out the problem.

Mike

I also cannot replicate the problem today. I am using Office 2011 and Mountain Lion. However, today I only have my MacBook Pro. Yesterday, when the problem occured, the computer was connected to an external monitor. Later today, I will test with an LCD projector. I have no idea if this will make a difference, but it might. I will post results. Thanks.

I have replicated it today both on Imac27 inch and Macbook Pro its really annoying and had to purchase keynotes to make presentation come on Apple and Microsoft this isnt good enough! I am also running mountain Lion and both machines are a few weeks old. The problem arose yesterday when attached to a digital projector.