ORANGE TO EE MIGRATION VIA CARPHONE WAREHOUSE - EE SIM NOT VALID ?

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ORANGE TO EE MIGRATION VIA CARPHONE WAREHOUSE - EE SIM NOT VALID ?

i bought the iphone 5 on orange from the carphone warehouse in november 2012.
i then had a call from orange asking if i would like to migrate to EE to have 4G services etc.
i agreed and my new EE sim arrived in the post stating simply insert your new sim and well do the rest.
when i put the new EE sim card in my phone it says sim not valid.
iv rang orange and EE alot for the past 5 days now saying to wait up to 48 hours and restore iphone on itunes and it will say congratulations,iphone unlocked.
its not working for me and my orange sim says no service and calls from this number are barred.
any help is much appreciated as i have no idea what to do next.

EE told me i need the iphone unlocking and that apple needs to update my itunes but iv waited alot of 48 hours.😐

thanks for reading ,Ross

iPhone 5, iOS 6.1.1

Posted on Feb 13, 2013 12:32 PM

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Answer 1

KiltedTim

Level 10

195,435 points

Feb 13, 2013 12:38 PM in response to Rossco24

Only Orange can do anything about it. Contact them.

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Answer 2

Rossco24 Author

Level 1

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Feb 13, 2013 12:45 PM in response to KiltedTim

thanks tim
i have called orange for the 4th time today and they are telling me to wait 48 hours again even though iv tried this twice, i asked them about the £20 unlock rumor but they said they cannot do it.
i have also restored my iphone twice.
is there no alternative but to keep waiting up to 48 hours?

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Answer 3

varjak paw

Level 10

170,200 points

Feb 13, 2013 1:01 PM in response to Rossco24

It's totally up to Orange and how fast they submit the unlock authorization. If they say that it will take 48 hours, then that's how long it will take - if it's even done then; often cell companies don't process unlock requests when promised. Sorry, but you'll just have to patient and persistent with Orange.

Regards.

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Answer 4

Rossco24 Author

Level 1

0 points

Feb 13, 2013 1:15 PM in response to varjak paw

thanks for replying
any idea on what state to leave my iphone in whilst i wait for it to be unlocked i.e do i leave the phone turned off or leave the sim not valid screen up?
what will happen when its unlocked? will i have to keep restoring the phone to find out if its been unlocked or is it automatic?
thanks.