HT1595: Apple TV (1st generation): Troubleshooting wireless connections

Learn about Apple TV (1st generation): Troubleshooting wireless connections
Jnewt4913
Level 1 (0 points)

Q: "There is a problem connecting to the network". (-3902)

Shortly after the most recent software update we have had nothing but problems.  Now we can't connect the the wireless network.  We get the above message.  We have rebooted both Apple TV and the router and still nothing.  Ready to throw the **** thing out the window. Help!

Apple TV

Posted on Feb 13, 2013 3:06 PM

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Jnewt4913

Q: "There is a problem connecting to the network". (-3902)

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  • by dekker_019,

    dekker_019 dekker_019 Feb 13, 2013 3:14 PM in response to Jnewt4913
    Level 1 (45 points)
    Feb 13, 2013 3:14 PM in response to Jnewt4913

    Try resetting all the settings on the device.

     

    - Settings > General > Reset > Reset all Settings

     

    If that doesnt work try the Restore

     

    - Settings > General > Reset > Restore

     

    Jesse

  • by Pioneer07,

    Pioneer07 Pioneer07 Feb 23, 2013 10:58 AM in response to Jnewt4913
    Level 1 (0 points)
    Feb 23, 2013 10:58 AM in response to Jnewt4913

    Jnewt4913: Did you ever figure out a solution? I have the same problem.

  • by nemopenn,

    nemopenn nemopenn Mar 26, 2013 4:34 AM in response to Jnewt4913
    Level 1 (0 points)
    Mar 26, 2013 4:34 AM in response to Jnewt4913

    I just purchased an Apple TV (3rd Gen) and setup one for my grandpa. Both had issues connecting to a wireless G connection. For my grandpa, I had him upgrade his router to a new airport express and his ATV3 started working. When I got mine home and couldn't connect, I started looking everywhere in my settings for something to change. I am running a Linksys WRT54GL running dd-wrt firmware. I changed a few things to no avail, and was about to start trying to open ports on the router when I looked at the routers wireless channel setting. I had selected channel ( I think 9) instead of leaving it in the "Auto" selection. Once I changed the wireless channel to "Auto" I got my connection. Hope this helps a few people.