To sync my mom's iPad, iTunes is saying I need to uninstall and reinstall the 64-bit version, but that is the version I already installed. Thoughts?

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To sync my mom's iPad, iTunes is saying I need to uninstall and reinstall the 64-bit version, but that is the version I already installed. Thoughts?

I am trying to upgrade the iOS on her 1st generation iPad, but I can't even get iTunes to recognize her iPad. When I plug the iPad in, iTunes gives me a popup that says "This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." The thing is, I have already went through the troubleshooter's steps of restarting the iPad, restarting my computer, uninstalling all my Apple software, verifying the files were deleted, and then reinstalling iTunes. And yes, I installed the 64-bit version of iTunes. I have a PC running 64-bit Windows 7. Any thoughts? All are appreciated!

iPad, iOS 4.2

Posted on Feb 13, 2013 6:38 PM

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Answer 1

b noir

Level 9

72,324 points

Feb 13, 2013 7:58 PM in response to LoyolaGrad

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.

Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

http://www.apple.com/itunes/download/

Download and install the free trial version of WinRAR:

http://www.rarlab.com/

Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.

(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)

Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?

If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

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