Software Update offers software for download but then fails

Question

MikeWiseman Author

Level 1

8 points

Software Update offers software for download but then fails

When I go to print a document, Software Update tells me

"Would you like to download and install software for hp psc 2300 series?"

I click OK, and Software Update displays

"Finding Software"

then

"The software is currently unavailable"

I have tried this multiple times over a few weeks and it recurrs each time.

How do I get rid of this superfluous message?

Mike Wiseman

2.8GHz Quad-Core Intel Core i7, 8GB, Mac OS X (10.6.2)

Posted on Feb 13, 2013 5:07 PM

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Answer 1

BDAqua

Level 10

239,171 points

Feb 14, 2013 1:56 PM in response to MikeWiseman

Hi Mike, might try a direct download & install it...

http://www.techspot.com/drivers/driver/file/information/16274/

Funny, on HP's site, thaey don't list 10.6 !???

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us &prodNameId=303737&prodTypeId=18972&prodSeriesId=303735&swLang=8&taskId=135&swEn vOID=219

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Answer 2

MikeWiseman Author

Level 1

8 points

Feb 14, 2013 10:36 PM in response to BDAqua

Thanks BDAqua; I have downloaded the latest version and installed it successfully.

However, as soon as I power on the printer the same message returns.

I suspect that there wasn't an update available in the first place, just that there is a bad reminder somewhere in my Software Update database.

Mike

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Answer 3

ShlomiL

Level 3

774 points

Feb 15, 2013 4:49 PM in response to MikeWiseman

Hi Mike,

Try resetting the printing system and check if that may help:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01371980&cc=us&dlc=en&lc=en &product=303736&tmp_track_link=ot_search

If the same persists try removing the driver package as following:

From the computer desktop, double-click the Macintosh HD icon.
go to Library > Printers, Right-click the HP folder, and then select Move to Trash .
When prompted, type the Administrator name and Password for the computer, and then click OK . Wait for authentication to complete.
Open PPDs > Contents > Resources. Locate your printer model in the list, and then right-click on your printer and select Move to Trash .
Be sure to search and remove for both PSC 2300 and PSC 2350 within this folder (if exists).
When prompted, type the Administrator name and Password for the computer, and then click OK . Wait for authentication to complete.

Now try adding the printer under System Preferences > Print & Scan and check for any change.

If there is still no change install the latest HP Printer Drivers v2.13:

http://support.apple.com/kb/DL907

I believe that any of the methods above should resolve the problem you are facing.

Shlomi

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Answer 4

MikeWiseman Author

Level 1

8 points

Feb 15, 2013 10:09 PM in response to ShlomiL

Hi ShlomiL,

Many thanks, you're right on the money! Your first suggestion of resetting the printing system solved the problem.

I am grateful to people like yourself and BDAqua for spending time to assist other people with problems.

cheers

Mike

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