2 Replies Latest reply: Feb 13, 2013 7:13 PM by gail from maine
Katieawesome Level 1 Level 1

I would like to update my iPhone 3G from the 3.1.3 to the NEWEST update. But NONE of the updates will show on the phone and iTunes will NOT recognize my phone and it's really irratating me. Could someone help me figure this out????? PLEASEEE.

iPhone 3G, iOS 3.1.3, need help please.
  • JimHdk Level 7 Level 7

    You will have to update using iTunes.


    If your device does not show up in iTunes


    See here:


    http://support.apple.com/kb/TS1369 for Windows


    http://support.apple.com/kb/TS1591 for Mac OS X

  • gail from maine Level 7 Level 7

    Hi Katie,


    The updates won't show on your phone because the phone has to be running IOS 5.0 or higher in order to have that feature. With a 3G, the highest IOS level you can upgrade to is 4.2.1, and you must update that via iTunes on your computer.


    So, we need to address the issue concerning iTunes not recognizing your phone.


    - What kind of computer are you hooking up to?

    - Have you backed up your iPhone on this computer before?

    - When version of iTunes are you running?

    - When you say it won't recognize it, are you saying the Device does not show in the sidebar under Devices?