4 Replies Latest reply: Feb 16, 2013 8:55 AM by jguther
KenMagel Level 1 Level 1

My Macbook Air is totally unresposive once it is turned on. It has 256 GB of flash memory.  No mouse cursor; the keyboard has no effect. Running the battery down and then plugging in does not fix this.  What can I do to get the Air back?

Solved by Eustace Mendis on Feb 15, 2013 1:40 PM Solved

Some advice here that might be of help.


Reply by jguther on Feb 16, 2013 8:55 AM Helpful

Have you tried to recover your Mac?


Boot and hold Cmd-R until the recovery screen appears. Follow the prompts. This will reinstall everything over the internet - you do not need any installation media.


You do have a backup of your data, right?

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