iPhone 5 4G/LTE not working

Question

MalsOne Author

Level 1

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iPhone 5 4G/LTE not working

Hello all.

I have an iPhone 5 and I'm on the UK based network EE.

I have a 4G/LTE contract and i'm in a 4G/LTE enabled area but its not working.

My WiFi and 3G work fine.

I've contacted EE and they said the 4G/LTE should be working fine.

What I have done to try and solve the problem:

.Reset the network settings

.Hard reset my iPhone

.Factory reset my iPhone

.Removed the Sim Card

.Cleared all network data

.Made sure LTE was enabled

.Updated to the lastest Carrier and iPhone software

And nothing has worked.

Any help would be amazing.

iPhone 5, iOS 6.1

Posted on Feb 14, 2013 4:12 AM

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Answer 1

wjosten

Level 10

95,357 points

Feb 14, 2013 4:39 AM in response to MalsOne

Where & from whom did you purchase this iPhone 5?

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Answer 2

MalsOne Author

Level 1

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Feb 14, 2013 4:42 AM in response to wjosten

I got the iPhone from an EE store in Nottingham, UK.

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Answer 3

wjosten

Level 10

95,357 points

Feb 14, 2013 4:48 AM in response to MalsOne

Have you tried a new Nano sim from EE? If not, try that. They should give you one for free.

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Answer 4

MalsOne Author

Level 1

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Feb 14, 2013 4:50 AM in response to wjosten

Yep, the EE Nano Sim came with my iPhone when I got it. Unless they've brought out another one?

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Answer 5

wjosten

Level 10

95,357 points

Feb 14, 2013 4:51 AM in response to MalsOne

Try getting a new one.

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Answer 6

MalsOne Author

Level 1

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Feb 14, 2013 4:54 AM in response to wjosten

Ok will do. I'll be getting a Call back from someone from EE tomorrow around 7PM as he is dealing with my problem and knows all about it. So when he contacts me I'll ask about getting a new Sim Card.

Anything else you can think of I could try in the mean time?

Thanks alot for your help

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Answer 7

wjosten

Level 10

95,357 points

Feb 14, 2013 4:57 AM in response to MalsOne

I'd try a new sim before I did anything else. Sometimes, simple is all that is needed.

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Answer 8

MalsOne Author

Level 1

0 points

Feb 14, 2013 4:59 AM in response to wjosten

Ok thanks again.

I'll keep this post open to let people know if it works and ofcourse if it doesn't 😀

Thanks alot.

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iPhone 5 4G/LTE not working