remote connection fail

I assume you are using BTMM and iCloud?

Did you follow the instructions for setup of the TC?

http://support.apple.com/kb/HT3486

Although it doesn't say.. I think this works much better if the TC is the router for the network.. but you at least must have it bridged.. you cannot connect with it in router mode.. that will show up as a double NAT issue.

Do you have double NAT.. ??

If so it will block incoming packets.. but you will still have network connections.. this cannot be done without the TC in the correct setup.

The best way to tell is to give me a traceroute to a google DNS server..

So just copy and paste it.

MacProie-5:~ Ray$ traceroute 8.8.8.8

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets

1 local (192.168.2.254) 14.586 ms 95.546 ms 99.949 ms

2 adsl1.mel.dft.com.au (203.123.69.176) 8.629 ms 8.604 ms 9.245 ms

3 tge0-1-0-308.core0.mel.dft.com.au (203.123.72.73) 9.443 ms 8.661 ms 9.087 ms

4 ve420.er01.mel01.vic.plat.net.au (14.137.114.25) 9.371 ms 9.302 ms 9.291 ms

5 eth2-1.bdr01.syd01.nsw.plat.net.au (202.62.143.121) 35.538 ms 30.759 ms 25.110 ms

6 google.syd02.nsw.plat.net.au (202.62.143.65) 22.021 ms 21.641 ms 25.313 ms

7 72.14.237.21 (72.14.237.21) 22.245 ms 21.772 ms 21.980 ms

8 google-public-dns-a.google.com (8.8.8.8) 21.622 ms 21.569 ms 21.926 ms

You must not have more than one private ip address. In my case 192.168.x.x

If you do have then you must bridge the TC. And even that maybe inadequate.

I can tell you how to do that.. but need to know what OS and airport utility version you are using.

Hagansen/LaPastenague

I am having the same issue with my Time Capsule. I just purchased it the the other day set it all up this weekend and now when I try to access it I get the same error. I can access the mini I have on the same network fine but can not access the TC. I also can not log in remotely to it through airport utility. It sees it but can not sign in. I however can get to the TC if I type afp://IPaddressofTC. I am using the TC as my router and do not have a double nat issue. The TC has firmware version 7.6.3 and I'm all up to date with ML and airport utility ver 6.2. I'm wondering if this a bug with the latest firmware/ariport utility combination.

Downgrade firmware to find out.. it is easy .. hold down the option key whilst you select firmware.

Not entirely sure why it worked but I rebooted the router of where I'm connected locally and afterwards was able to connect remotely to the time capsule and now is working fine.

Typical excellent quality of later Apple firmware.

This is called sarcasm.. it is the lowest form of wit.

I will give you some screen shots.. it isn't hard.

Do not do anything to the cable router.. it might be possible to bridge but if you are going to have issues you don't want to cut yourself off from internet.. so as long as you stick to the TC all will be well. Any misadventure can be sorted.

Is that enough to pick it up.

Thats it.. all you need.. you put the TC in bridge.. once in bridge I am not sure if you are going to be able to access to it over BTMM but you can try.. put in the BTMM details as per the Apple doco in my first reply.

Nothing else for you to setup as far as remote access is concerned.

You may / should use SMB names.. short, no spaces pure alphanumeric.. and decide how your wireless will work.. but none of that is related to BTMM.

On the other hand if you want to direct access your TC from internet without using BTMM, then you need to use dyndns client in the main router.. so you can find your IP when remote.. and port forward 548 to your TC.. all of that is done in the main router not the TC.

just google it as there are plenty of posts which cover it.

http://gigaom.com/2009/05/14/access-your-time-capsule-over-the-internet/

The part this post missed is using dyndns account to identify your public IP if it is dynamic as most people have.. if you are fortunate enough to have a static public ip just use it.. easy peasy.

There is no way you can have double NAT with bridge.. post your traceroute like the above.