TS1394: Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)

Learn about Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)
321ruvton

Q: Snow leopard  10.6.3 disk is ejected before installation is complete. Disk space is sufficient. What to do?

Having trouble installing Mac OSX Snow Leopard in Mac Pro. Disk ejects without completing installation. Any suggestions?

Mac Pro, Mac OS X (10.6.3)

Posted on Feb 14, 2013 8:45 AM

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Q: Snow leopard  10.6.3 disk is ejected before installation is complete. Disk space is sufficient. What to do?

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Feb 14, 2013 8:49 AM in response to 321ruvton
    Level 10 (271,789 points)
    Desktops
    Feb 14, 2013 8:49 AM in response to 321ruvton

    Unless you have an Early 2009 or earlier model you cannot install the retail version of Snow Leopard.

     

    Are you reinstalling over an existing system, trying to install a clean version?

  • by 321ruvton,

    321ruvton 321ruvton Feb 14, 2013 8:54 AM in response to 321ruvton
    Level 1 (2 points)
    Feb 14, 2013 8:54 AM in response to 321ruvton

    Trying to install over 10.5.8

  • by Kappy,Helpful

    Kappy Kappy Feb 14, 2013 8:59 AM in response to 321ruvton
    Level 10 (271,789 points)
    Desktops
    Feb 14, 2013 8:59 AM in response to 321ruvton

    OK, then do this:

     

    Repair the Hard Drive and Permissions

     

    Boot from your Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


    If all is well try installing Snow Leopard again.

  • by 321ruvton,

    321ruvton 321ruvton Feb 14, 2013 8:59 AM in response to Kappy
    Level 1 (2 points)
    Feb 14, 2013 8:59 AM in response to Kappy

    Installing over  OS X 10.5.8

  • by 321ruvton,

    321ruvton 321ruvton Feb 14, 2013 9:00 AM in response to Kappy
    Level 1 (2 points)
    Feb 14, 2013 9:00 AM in response to Kappy

    Thank you will do!

  • by ds store,Solvedanswer

    ds store ds store Feb 14, 2013 10:50 AM in response to 321ruvton
    Level 7 (30,400 points)
    Feb 14, 2013 10:50 AM in response to 321ruvton

    321ruvton wrote:


    Disk ejects without completing installation.

     

    If your installing over 10.5, then you should be using a 10.6 disk with a white snow leopard on the front, not black or gray.

     

    Because there is a issue if your reinstalling with the black or gray disks, before completing Disk #1 it ejects and waiting for Disk #2 to be inserted.

     

    I would try rebooting, it's obviously installed and if it didn't then you will have to data recovery, then erase and install.

     

    If you do 10.5 first, (both disks) then install your 10.5 software, then upgrade to 10.6 (overwrites 10.5) your 10.5 software will work in 10.6 (but not in 10.7 or 10.8)

     

    If you didn't make a backup of your users files, then you need to do this step first.

     

    .Create a data recovery/undelete external boot drive

     

    How to erase and install Snow Leopard 10.6

  • by 321ruvton,

    321ruvton 321ruvton Feb 14, 2013 11:09 AM in response to Kappy
    Level 1 (2 points)
    Feb 14, 2013 11:09 AM in response to Kappy

    Thank you! Repairing the hard drive worked and I was able to load Snow Leopard.

  • by ds store,

    ds store ds store Feb 14, 2013 11:13 AM in response to 321ruvton
    Level 7 (30,400 points)
    Feb 14, 2013 11:13 AM in response to 321ruvton

    Thanks.

     

    Don't worry, mistakes happen the other around on other posts so it all equals out in the end.

     

    Good Luck.