11 Replies Latest reply: Feb 14, 2013 1:49 PM by rjmcl
rjmcl Level 1 (0 points)

I tried to update my 4s to the latest ios6. itunes came back and said there was an unexpected error. the screen on the phone is hung showing a usb cable and an arrow pointing to the itunes icon. itunes does not see the phone as being plugged into my computer. I restarted itunes, no difference. I can't seem to reset the phone. It comes up with the apple icon and then goes back to the usb plug screen. I'm totally hosed right now!!!

iPhone 4S, iOS 6.1.1, OS update failed