4 Replies Latest reply: Jul 29, 2013 1:50 PM by reyrey1010
bumnote140 Level 1 Level 1 (0 points)

My face time has stopped working since both my iPad 2 and iPhone 4S did their iOS 6.1 update. They just say that a connection cannot be made, or FaceTime unavailable. Both devices are sitting beside each other, both have excellent wifi. If you try to FaceTime one of the devices, it will ring once and then lose the connection. Apple account details are all fine, FaceTime is switched on, on both. Kind of lost and frustrated now


iPad 2, iOS 6.1
  • Texas Mac Man Level 8 Level 8 (46,545 points)

    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)

     

    Using FaceTime http://support.apple.com/kb/ht4319

     

    Troubleshooting FaceTime http://support.apple.com/kb/TS3367

     

    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting

    http://tinyurl.com/a7odey8

     

    Troubleshooting FaceTime and iMessage activation

    http://support.apple.com/kb/TS4268

     

    Using FaceTime and iMessage behind a firewall

    http://support.apple.com/kb/HT4245

     

    iOS: About Messages

    http://support.apple.com/kb/HT3529

     

    Set up iMessage

    http://www.apple.com/ca/ios/messages/

     

    Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

    Setting Up Multiple iOS Devices for iMessage and Facetime

    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

     

    FaceTime and iMessage not accepting Apple ID password

    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/

     

    Unable to use FaceTime and iMessage with my apple ID

    https://discussions.apple.com/thread/4649373?tstart=90

     

    For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8

     

     Cheers, Tom

  • bumnote140 Level 1 Level 1 (0 points)

    Thanks Tom, however after all of your suggestions FaceTime still does not work.  I should mention that iMessage still works on both. I used to be able to FaceTime between the iPad and iPhone which are both on the same apple id.

     

    Any ideas ?

  • AudiR8fan Level 1 Level 1 (0 points)

    I'm having this same problem. I have an iPhone 4S on Verizon network and upgraded to iOS 6.1.1 update a couple of weeks ago. After the update my iMessage and FaceTime don't work anymore. It says waiting for verification. However, every time I try and log with my Apple ID it keeps telling me can't verify network. I've done a hard reset (holding down home button and power button). I've gone into settings>general>reset>reset network settings, and that still didn't work. I've turned the phone off and on numerous times, but that still doesn't work. I even synced it with iTunes thinking that might help, but it didn't. I'm out of ideas. Any suggestions, or information from Apple?

  • reyrey1010 Level 1 Level 1 (0 points)

    Hey guys,

     

    So I also noticed a few weeks ago facetime stopped working on my iphone but was still working on my ipad2 and macbook pro.

     

    Phone - iphone 4

    os version - 6.1.3

    carrier - at&t 14.2

    location - usa

    I use the same apple id for all devices

     

    I searched online for a fix and/or troubleshooting help. I tried alot of the suggestions on this discussion as well as others but nothing seemed to work. Out of frustration, I finally reached out to apple tech support. I went through the entire trouble shooting steps with an apple technician and was even transferred to a senior advisor for additional help. We tried everything from resetting passwords, resetting icloud accounts, resetting phone settings, checking network settings, resetting date & time, resetting location, making sure push and multitasking functionalities were working properly, etc. We spent a couple hours troubleshooting trying everything but nothing worked. The apple tech said I would have to restore the os and if that didn't work, the only other thing to do would be to send in my phone. But he did stress that I had to restore as a NEW device.


    I backed up my phone using iclould and my computer (everything is synced) and restored as a new device. I tested facetime and it worked, however my phone was back to factory position which is not ideal. So I went to itunes and restored my most resent backup. I got all my phone contents back but FaceTime no longer worked. I called the apple senior advisor back and he said I would not be able to restore from a backup because there seemed to be an issue with it that prevented FaceTime from working properly. So I backed up what I could to itunes and iCloud then restored my phone as new. After the restore, it prompted me to install the carrier software update which I did. Then I used itunes to sync my music, apps, contacts, mail, videos, pics, etc. I did this yesterday and facetime has been working properly since then. However certain things I was not able to recover.


    So far, these are the things I noticed have been lost with the restore:

    - all my settings (everything went back to default/factory)

    - voicemail messages greater than 30 days old

    - all text and iMessages (but I still have copies of imessage conversations on my iPad and mac)

    - data stored within apps (you start fresh like when you first downloaded the app. some apps i have online accounts that sync but most apps the data is lost)

    - screen display configurations

    - notes that were only on phone and not synced with an email account


    Out of all my research, this has been the only thing to get facetime working again. But on the downside, it does take a lot of time to backup, restore, re-sync, and then set up my phone similarly to how I previously had things. The big thing for me was the loss of my apps data. I wish there was a way to restore that. But when all is said and done, I'm glad to have FaceTime back on my phone.

     

    If you are not quite ready to restore, check out this discussion for other suggestions you can try first:

    https://discussions.apple.com/thread/5163024?start=0&tstart=0


    I hope you guys find this useful.