5 Replies Latest reply: Feb 14, 2013 6:49 PM by MaryBordo
MaryBordo Level 1 (0 points)

My computer crashed and now I'm trying to reinstall ITunes and the songs I purchased in the past year. I can open ITunes but there's nothing in my library except for some free songs -- which I didn't even request or download. The support area is no help -- nothing on my screen matches either set of directions provided (old and new versions of ITunes).


iPod classic, Windows 7
  • Bobsax Level 1 (55 points)

    you need to sign into your account.

    It will have a compleat history of all your purchases.

    You should be able to go to the app and re-download.

  • roaminggnome Level 10 (95,032 points)

    If for some reason you have failed to do the basics and maintain a backup copy of your computer:

     

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • MaryBordo Level 1 (0 points)

    Yup tried both of those things. Followed the link at "Downloading past purchases from the App Store, iBookstore, and ITunes Store" -- nothing in those directions matched what I saw on my screen. Signed in to my account, went to the Library as instructed, nothing there except two songs I didn't buy/download. Don't know what you mean by "You should be able to go to the app and re-download." You mean the iTunes program on my PC?? Been there, tried that. And yes, I'm dumb, I didn't maintain a backup copy of my computer -- but I'm past the self-flaggelation and trying to move on to restoring as much as I can.

  • roaminggnome Level 10 (95,032 points)

    What itunes version do you have?

  • MaryBordo Level 1 (0 points)

    You know, that's a really good question. And one I wish I could answer but since Apple doesn't follow the Windows example of providing the version number anywhere within the application, I can't say for sure which version I have. All I can say is that it's the latest one that's available on the Apple site since I downloaded and installed it today. What version is that I wonder?? In the help file there were instructions for version 11 -- steps didn't match what I had -- or version 10.7 or earlier -- also didn't match my application. Sheesh!