My computer crashed and now I'm trying to reinstall ITunes and the songs I purchased in the past year. I can open ITunes but there's nothing in my library except for some free songs -- which I didn't even request or download. The support area is no help -- nothing on my screen matches either set of directions provided (old and new versions of ITunes).
iPod classic, Windows 7
you need to sign into your account.
It will have a compleat history of all your purchases.
You should be able to go to the app and re-download.
If for some reason you have failed to do the basics and maintain a backup copy of your computer:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Yup tried both of those things. Followed the link at "Downloading past purchases from the App Store, iBookstore, and ITunes Store" -- nothing in those directions matched what I saw on my screen. Signed in to my account, went to the Library as instructed, nothing there except two songs I didn't buy/download. Don't know what you mean by "You should be able to go to the app and re-download." You mean the iTunes program on my PC?? Been there, tried that. And yes, I'm dumb, I didn't maintain a backup copy of my computer -- but I'm past the self-flaggelation and trying to move on to restoring as much as I can.
What itunes version do you have?
You know, that's a really good question. And one I wish I could answer but since Apple doesn't follow the Windows example of providing the version number anywhere within the application, I can't say for sure which version I have. All I can say is that it's the latest one that's available on the Apple site since I downloaded and installed it today. What version is that I wonder?? In the help file there were instructions for version 11 -- steps didn't match what I had -- or version 10.7 or earlier -- also didn't match my application. Sheesh!
Past purchases . . . how the heck do I get them back after my hard drive crashes.
