2 Replies Latest reply: Feb 15, 2013 3:43 PM by ShlomiL
actiontink Level 1 (0 points)

I have a MacBook with Mac OsX Lion and I have an HP Officejet J6480 All-in-One printer. My cardstock keeps jamming and everything I've read says I should use the manual tray, but I don't see anywhere to select which tray to use. Can anyone help me?

Macbook, Mac OS X (10.5.8)
  • kostby Level 4 (2,780 points)

    I don't have your exact printer, but I've attached a couple of screenshots that may help you locate the controls.


    First, after you select Print, if your selected printer dialog has a 'down' button next to the printer name, click on that to reveal additional print options. For most Mac apps, then click the Layout button to display additional options.


    Screen shot 2013-02-15 at 1.19.43 AM.png

    (If you're in Safari, when you select 'Print', the button you want for additional options is probably labeled 'Safari' rather than 'Layout')


    On the LaserJet, the option is called Paper Feed, as shown below.


    Screen shot 2013-02-15 at 1.14.32 AM.png


    On my Canon inkjet, it's listed under Quality & Media, Paper Source...



    Screen shot 2013-02-15 at 1.15.25 AM.png


    Once you've located it and selected the desired option(s), be sure to use the Presets, Save As option to save your new settings as a Preset for future use. You'll have the option to save for ALL printers or only the selected printer.  Because my printers are quite different, I always save for ONLY the selected printer, to avoid potential problems.


    As you can see, I try to make my presets quite descriptive, because I have a lot of very specific settings for print jobs I use just once or twice a year, but year after year.

    Screen shot 2013-02-15 at 1.24.40 AM.png


    Message was edited by: kostby

  • ShlomiL Level 3 (770 points)


    Please clarify your intention by a manual tray, the HP Officejet J6480 only have a single input tray as you may find by its speciifcation:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01292007&cc=us&dlc=en&lang= en&lc=en&product=3635378&task=prodinfoCategory#N1047


    Ensure your cards are supported by the hardware, which supports up to 200 g/m2 cards.