1 Reply Latest reply: Feb 15, 2013 9:48 AM by lllaass
neechiba Level 1 Level 1

Ok, I have done everything. Redownloaded Itunes, tried different USB ports, rebooted the IPod, and tried different computers and NOTHING is working. I cannot get my old music/music from CD's on my brand new Ipod! What the heck is wrong? I plugged it into my mom's computer and I got these two error messages:


"IPod cannot be used because required software is not installed. Run Itunes installer to remove Itunes, then install Itunes again."


"Itunes cannot connect Ipod because pairing record is missing"


I already have all the updates for Itunes so I don't understand. HELP!

iPod touch, iOS 6.1.1