3 Replies Latest reply: Feb 16, 2013 2:41 AM by lllaass
dreitasalazar Level 1 (0 points)

I connected the ipod to my computer, just to charge it up, and i left the computer alone. I think the itunes was set to actualize it alone to the ios 6.1, but when i came back to get my ipod, it said that there was an error and the ipod couldn't actualize, after that it's stuck on recovery mode. I connected it to the iTunes as the ipod says, and on the resume says the software is actualized but it's stuck on recovery mode, when i try to restore it, the software downloads, but after it's downloaded, it doesn't restore the ipod and it's still the same. Help me, it's been this way for a week, and I'm tired of keep trying with the itunes I will really appreciate the help, thanks.


iPod touch, iOS 6.0.1
  • Diavonex Level 9 (66,545 points)

    Try and force iPod into Recovery Mode

     

     

    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.

     

     

    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

     

     

    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.

     

     

    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

     

     

    Note: Data will be lost. You may have to repeat the above many times.

  • dreitasalazar Level 1 (0 points)

    Thanks for answering, I already did that, but the ipod it's just on recovery mode, it doesn't even show the red slider to turn off, the only thing that the ipod does it's to show that recovery mode screen that tells me to connect it to the itunes. When I try to restore with itunes, it downloads the actualization, but when it's supposed to install it to the ipod, it doesn't do anything and stays the same on recovery mode. Thank you.

  • lllaass Level 10 (175,810 points)

    Maybe:

    Restore loop (being prompted to restore again after a restore successfully completes)

    Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .

     

    Next try placing in DFU mode and then restoring.

    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

    Then try restoring on another computer.

    Last, make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar