Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is it my hard drive?

Please excuse my ignorance, I've never been very tech savvy. Anyway, I own a macbook unibody model a1342 which I bought refurbished from Apple last year. About a month ago, my little girl stepped on it shattering the screen. I replaced the screen just today, all seemed to go well, when I randomly got an error that read "Please restart your computer" - I did this, and everything seemed fine. I later reinstalled iTunes, and upon the reboot required, my computer refused to start up. I was stuck in the opening grey screen with the apple logo and circular loading icon. Then, it powered down. Now each time I go to turn on the computer, it sits in the grey screen for a while and immediately powers itself down.


I learned from these forums that the error message I got is a "kernal panic" (not implying that I know what this means, by the way, lol) and that what I'm experiencing is likely a failed hard drive. Is this true? What would be the next step for me to take? Would it be wise to buy a new hard drive and go from there?


Responses would be greatly appreciated as I need this computer for school.

MacBook

Posted on Feb 15, 2013 8:16 PM

Reply
2 replies

Is it my hard drive?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.