10 Replies Latest reply: Sep 15, 2014 9:04 PM by SBRLimey
GreenGuage Level 1 Level 1 (0 points)

Each time I try and run itunes on a Sony Laptop on whichit has worked fine before it comes up straight away with an error message saying ITunes has stopped working and is seeking a solution. I have tried reinstalling, repairing, deleteing and reinstalling to no avail. Someone suggested it could be a problem with the theme background etc but Ihave dropped this to a standard version and no luck and the version i am usnig is one on which it worked previously. I am running Vista (dont laugh) but no one inthe apple store has any ideas (not being apple) so has anyone else seen this problem or know what might be causing it.





iPod touch
  • polydorus Level 6 Level 6 (11,950 points)

    Do you have 32 or 64 bit vista?

    Do you have Quicktime insatlled and if so does it work normally?


    Now we need to get a more helpful error message, so try looking in the Event Viewer.

    Try to launch iTunes so that any erro message is near the top of the list, then look.


    To open the event viewer:

    Control Panel>>Administrative Tools>>Event Viewer

    Or type Event Viewer into the search box.

    Then select Windows Logs>>Application


    Open the Event viewer immediately after iTunes crashes.

    The error message should be at or near the top.

    Double click on it to open more information and press copy.

    Paste the result into your post.

    You are looking for a message starting something like this:


    Problem Event Name: APPCRASH

    Application Name: iTunes.exe

    Application Version:

    Application Timestamp: 4d756476

    Fault Module Name: iTunes.dll

  • jvnase Level 1 Level 1 (0 points)

    I am getting the same error messgae on my Wiindows 7 PC 64 bit.


    The event viewer log shows:

    Faulting application name: iTunes.exe, version:, time stamp: 0x50c8fc7e

    Faulting module name: unknown, version:, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x00000000

    Faulting process id: 0x21f4

    Faulting application start time: 0x01ce0d41383f2ba4

    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

    Faulting module path: unknown

    Report Id: 771fb6cf-7934-11e2-b8c3-a4badbf936be


    Hope this helps to figure out the problem.

  • polydorus Level 6 Level 6 (11,950 points)

    You didn't answer my question about Quicktime.

    Do you have it installed and does it work?


    iTunes problems are often linked to Quicktime.

    Unfortunately the error message only gave the faulting application as iTunes, but not the faulting module.


    Another thing to check is if the problem occurs in another account.

    This link tells you how:


    It is important to know if the problem is system wide or account specific.


    Did the problem start after an upgrade or out of the blue.

    DId you make any changes or install anything else before the problem started.


    Am I right in thinking we are dealing with two separate PCs here?

  • jvnase Level 1 Level 1 (0 points)

    After rebooting this morning, iTunes opened without any issues as did Quicktime.


    The problem I had yesterday was that as soon as I started iTunes it would apear to start for one second and then the error message appeared saying iTunes has stopped working and is seekinf a solution.

  • brianodonovan Level 1 Level 1 (0 points)

    I have tried everything suggested in this thread.  Everything.  At great expense of time.  Very very frustrating. 


    Here is the Event Viewer info. 

    Still can't believe, Apple has abandoned getting involved in this issue.  Does anyone have a suggestion of a piece of softward that does the same things as Itunes, but works? 


    Log Name:      Application

    Source:        Application Error

    Date:          4/19/2013 2:36:21 PM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      wl-20015608.wgbh.org


    Faulting application name: iTunes.exe, version:, time stamp: 0x51253247

    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a

    Exception code: 0x80000003

    Fault offset: 0x00013219

    Faulting process id: 0x1664

    Faulting application start time: 0x01ce3d2b9f451de9

    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

    Report Id: 07a51b5c-a920-11e2-9d9c-c01885da3c91

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>




        <TimeCreated SystemTime="2013-04-19T18:36:21.000000000Z" />




        <Security />













        <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>





  • millybee Level 1 Level 1 (0 points)

    I have been having the same issue for over a week! I have done everything I can find online to fix it and nothing. It started AFTER I installed an itunes update! Very frustrating!

  • CoconutDonut Level 1 Level 1 (0 points)

    I just fixed this issue while preserving my iTunes installation/settings.


    1. Browse to "C:\Users\<YourUserName>\AppData\Roaming" in Windows Explorer.

    2. Rename the "Apple Computer" folder to "Apple Computer-old".

    3. Start iTunes

    4. Close iTunes

    5. Copy the file "iTunesPrefs.xml" from "C:\Users\<YourUserName>\AppData\Roaming\Apple Computer-old\iTunes"

    6. Paste the old "iTunesPrefs.xml" into the new "Apple Computer\iTunes" folder iTunes just created (not the one you renamed) under "C:\Users\<YourUserName>\AppData\Roaming\Apple Computer-old\iTunes"

    7. Overwrite the new iTunesPrefs.xml with your old copy of the file.


    If you don't care about losing your iTunes preferences then you can just do step 2. You can always go back and grab things from the old folder later if you realize you wanted to have your EQ settings, individual track gains, etc...

  • alisonnic Level 1 Level 1 (0 points)

    Thank you so much for posting this solution, CoconutDonut!


    I followed your instructions and now have been able update all my podcasts again. Hurray!!


    Also I haven't lost any of my numerous nested smart playlists, play counts, date last played, ratings, etc., on which I depend heavily.


    My iTunes started getting the "iTunes has stopped working" error message after I updated to version It did not occur when launching iTunes, but any time I tried to update any podcast I would get this error.


    I am running Windows 7 Home Premium on a homebuilt PC. iTunes worked fine for months until I did the most recent update. I hope someone at Apple reads this thread and passes on this solution to the iTunes developers so they can built in a fix for the next update.


    Thanks again, Coconut!

  • alisonnic Level 1 Level 1 (0 points)

    Update: Unfortunately a few days after my above post, I found that the problem kept recurring. I kept renaming "C:\Users\<YourUserName>\AppData\Roaming\Apple Computer to -old2, -old3, etc, and copying the iTunesPrefs.xml file from the latest -old file into the new ..\Apple Computer folder (after running and quitting iTunes to create the new folder).


    Eventually I was able to isolate the problem to one podcast, which happened to be the first one in my list of podcasts. Often (especially after waking the computer from sleep state) when I tried to update that podcast, iTunes would fail with the error message "iTunes has stopped working." I'd have to do the whole rename/start iTunes/stop iTunes/copy iTuensPrefs thing again to get it working.


    Finally, after renaming the iTunes folder and starting iTunes, I just waited and watched while iTunes started up and populated itself with all my playlists, songs with ratings, etc. I have no idea how it did this; it must have been downloading a backup of all the info from the cloud.


    Once I realized that my playlists and ratings had all been restored and were intact, I tried just using iTunes in that state, with the newly (automatically) restored data, which presumably came from the cloud since I never copied my old iTunesPrefs file back.


    So far it's been working; several days have gone by, with the podcast in question being updated, and with the computer sleeping overnight. As yet there hasn't been any recurrence of the "iTunes has stopped working" error message. Fingers crossed, knock on wood!!

  • SBRLimey Level 1 Level 1 (0 points)

    Having the same problem.  Help! Ipod Nano--ITunes has stopped working.


    - <System>
    <Provider Name="Application Error"
    <TimeCreated SystemTime="2014-09-16T03:43:17.000000000Z" />
    <Security />
    - <EventData>
    <Data>C:\Program Files\iTunes\iTunes.exe</Data>
    </EventData> </Event>