HT1725: iTunes: How to resume interrupted iTunes Store downloads
Learn about iTunes: How to resume interrupted iTunes Store downloads
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Feb 16, 2013 3:40 AM in response to esefcomby King_Penguin,When did you contact them ? It can take up to 24 hours before you get a reply from them. If it's been longer than that then try contacting them again : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page