My ipod touch 4th gen shut off yesterday and would not open. I have attached it with two different cables to my computer. It says that it needs to restore, offers me the button to do this task, extracts software, contacts itunes, then stays on the page "Ipod recovery mode" with "waiting for ipod" forever. I am living abroad and cannot get to a genius bar. PLEASE HELP.. I puchased this Ipod in January 2013. So it is pretty much brand new.