1 Reply Latest reply: Feb 16, 2013 12:10 PM by randers4
gcada1 Level 1 (0 points)

i have a replacement iphone and cannot retrieve any of my information that was stored in the cloud storage ie: music,photos, or anything that I had back in storage. I followed the activation instructions when prompted and after initial activation the only thing that shows up on my screen is the music that has already been stored, apparently I've done somethin wrong as I have all of my precious information stored and backed up and cannot retrieve it, what do I do?

iPhone 4S
  • randers4 Level 9 (62,715 points)

    Make sure your phone is running the same iOS or higher as the one you backed up.  If not, first update the phone.  Then try restoring the backup again by going to Settings>General>Reset and tapping Erase All Content and Settings.  This will bring you back to the setup screens where you will be given the option to Restore from iCloud Backup again.