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HT5582: iTunes Store: How iTunes Store purchases are billed

Learn about iTunes Store: How iTunes Store purchases are billed

HT5582 Refund app

97 Views 1 Reply Latest reply: Feb 17, 2013 6:03 AM by King_Penguin RSS
CapJackAubrey Calculating status...
Currently Being Moderated
Feb 17, 2013 5:58 AM

Hello I've like to know what is the procedure in orderr to ask for return an app, I have realized that isn't  that I've expected before buy it. Thanks for any help about this matter.

iPad 2, iOS 6.0.1, VBookz pdf
  • King_Penguin Level 10 Level 10 (92,490 points)
    Currently Being Moderated
    Feb 17, 2013 6:03 AM (in response to CapJackAubrey)

    Is the app working as described in the store ? You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :

    purchase report 1.jpg

    and then the 'Report a Problem' link on its line :

    purchase report 2.jpg

    and try selecting 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).


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