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All replies
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Helpful answers
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Feb 17, 2013 6:22 AM in response to mende1by WanjaBerlin,Thank you!
I tried both, but it didn't work. The option key is still always active, when typing.
Any other ideas?
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Feb 17, 2013 6:24 AM in response to WanjaBerlinby mende1,Try starting OS X into safe mode, holding the Shift key while your Mac is starting. Can you type now correctly? Also, could you start into safe mode?
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Feb 17, 2013 6:44 AM in response to mende1by WanjaBerlin,Sorry, I couldn't start in safe mode. Holding shift doesn't work.
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Feb 17, 2013 6:45 AM in response to WanjaBerlinby mende1,In that case, it's a hardware problem. Take the Mac to an Apple Store or reseller to see what happens to your keyboard. Did you spill liquid in the computer in the past?
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Feb 17, 2013 6:50 AM in response to mende1by WanjaBerlin,No, I didn't. It didn't fall, nothing...
Well, thanks for your help! I will take it to the Apple Store.
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Feb 17, 2013 6:51 AM in response to WanjaBerlinby mende1,Sorry for not being able to fix your problem, but the fact that you couldn't start into safe mode indicates a hardware problem
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Feb 17, 2013 6:51 AM in response to WanjaBerlinby WanjaBerlin,Do you know a way to connect a bluetooth keyboard, while booting from the recovery HD?
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Feb 17, 2013 6:53 AM in response to WanjaBerlinby mende1,To connect a Bluetooth keyboard, first you have to start up into OS X and set up the Bluetooth keyboard with your computer here.
Then, to use your Bluetooth keyboard during startup to start into OS X Recovery, hold Command and R keys after hearing the startup sound
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Feb 17, 2013 7:04 AM in response to mende1by WanjaBerlin,Hmm, since I can't login, this won't work for me, because my password won't get accepted with a pushed down option key. Or is there a way to reset the login password?
I'll try to remove and clean the option keys...
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Feb 17, 2013 7:04 AM in response to WanjaBerlinby mende1,You can reset the user password starting into OS X Recovery. See > http://discussions.apple.com/docs/DOC-4101
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Feb 17, 2013 7:13 AM in response to WanjaBerlinby Badunit,Does the Air have a USB port (I imagine it does but I don't have one to look at)? On my old Macbook Pro I can connect a USB keyboard and use it, even for logging in.
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Feb 17, 2013 7:28 AM in response to WanjaBerlinby Tom Gewecke,WanjaBerlin wrote:
I'll try to remove and clean the option keys...
Good luck, but it really sounds like the kind of damage that needs professional repair/replacement.
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Feb 17, 2013 8:03 AM in response to Tom Geweckeby WanjaBerlin,Okay, I started in recovery HD and reset my password. To type "resetpassword" took some copy and pasting letters from the help pages.
This worked. It could login into my default account again. Then I connected a bluetooth keyboard, which got me working again. I tried to disable the "option" key on my build-in keyboard, which had no effect at all. So I assume cleaning won't help either.
Thanks you so much for all your help!
But maybe someone has another approach, to check or indentify the error, now that I can access the system again?