10 Replies Latest reply: Feb 18, 2013 9:44 AM by Eric Root
tenshix Level 1 Level 1 (0 points)

I can't seem to update my softwares on my macbook pro anymore. Everytime I am notified to update my softwares and do so, the computer restarts before the update completes. Is anyone having the same problem? I hope it is not a virus!

MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: I can't seem to update my softwares
    Ralph Landry1 Level 7 Level 7 (32,515 points)

    No, not a virus...what software are you trying to update, Apple product or someone else's?

  • 2. Re: I can't seem to update my softwares
    tenshix Level 1 Level 1 (0 points)

    I'm trying to update itunes, safari, airport utility and the macbook pro update. A few others are my camera and printer updates but that's not too important to me

  • 3. Re: I can't seem to update my softwares
    Ralph Landry1 Level 7 Level 7 (32,515 points)

    If you are logged in from a standard user account log out and log in from an admin account.  Then go to the Software Updates and see if you are more successful.

  • 4. Re: I can't seem to update my softwares
    Eric Root Level 6 Level 6 (16,210 points)

    You can also try updating in the Safe Mode.


    Safe Mode

    Safe Mode - About

  • 5. Re: I can't seem to update my softwares
    Linc Davis Level 10 Level 10 (118,305 points)

    What exactly happens when the computer restarts? Do you get any kind of error message, then or afterwards?

  • 6. Re: I can't seem to update my softwares
    tenshix Level 1 Level 1 (0 points)

    didn't work but thanks

  • 7. Re: I can't seem to update my softwares
    tenshix Level 1 Level 1 (0 points)

    will try that!

  • 8. Re: I can't seem to update my softwares
    tenshix Level 1 Level 1 (0 points)

    when i try to update the softwares,  for example the macbook pro update, i will get a pop-up to restart my computer. Everything continues as it should. But less than halfway through the updating, the computer restarts and i get an error message telling me that the computer was restarted due to some error. When the reboot is complete, i get this log report if it helps:


    Interval Since Last Panic Report:  22683 sec

    Panics Since Last Report:          2

    Anonymous UUID:                    EFCFB909-31DE-F56D-C575-F0FCEE7497A3


    Mon Feb 18 13:09:20 2013

    panic(cpu 2 caller 0xffffff80210b7bd5): Kernel trap at 0xffffff802111debc, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x00000000deadbeef, CR3: 0x000000000568b034, CR4: 0x00000000001606e0

    RAX: 0x00000000deadbeef, RBX: 0xffffff8110f1be80, RCX: 0xffffff8110f1bba4, RDX: 0x0000000000000004

    RSP: 0xffffff8110f1bb90, RBP: 0xffffff8110f1bde0, RSI: 0xffffff8111c5b720, RDI: 0xffffff8110f1bcbd

    R8:  0xffffff8110f1bba4, R9:  0xffffff8110f1be80, R10: 0xffffff803505d8b2, R11: 0x0000000000000201

    R12: 0xffffff8110f1bba4, R13: 0xffffff8111c5b730, R14: 0xffffff8111c5b730, R15: 0xffffff8110f1bbb0

    RFL: 0x0000000000010202, RIP: 0xffffff802111debc, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x00000000deadbeef, Error code: 0x0000000000000000, Fault CPU: 0x2


    Backtrace (CPU 2), Frame : Return Address

    0xffffff8110f1b830 : 0xffffff802101d626

    0xffffff8110f1b8a0 : 0xffffff80210b7bd5

    0xffffff8110f1ba70 : 0xffffff80210ce4ed

    0xffffff8110f1ba90 : 0xffffff802111debc

    0xffffff8110f1bde0 : 0xffffff802111d493

    0xffffff8110f1be60 : 0xffffff8021376abe

    0xffffff8110f1bf00 : 0xffffff80213768e2

    0xffffff8110f1bf60 : 0xffffff80213e1533

    0xffffff8110f1bfb0 : 0xffffff80210cea1d


    BSD process name corresponding to current thread: WDSmartWareD


    Mac OS version:



    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

    Kernel slide:     0x0000000020e00000

    Kernel text base: 0xffffff8021000000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)


    System uptime in nanoseconds: 142928004235

    last loaded kext at 37607771906: com.apple.iokit.IOBluetoothSerialManager    4.0.9f33 (addr 0xffffff7fa1ca0000, size 57344)

    loaded kexts:

    com.apple.iokit.IOBluetoothSerialManager    4.0.9f33

    com.apple.driver.AudioAUUC    1.60

    com.apple.driver.AGPM    100.12.69

    com.apple.driver.X86PlatformShim    1.0.0

    com.apple.driver.ApplePlatformEnabler    2.0.5d4

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AppleMikeyHIDDriver    122

    com.apple.driver.AppleHDAHardwareConfigDriver    2.3.1f2

    com.apple.driver.AppleHDA    2.3.1f2

    com.apple.driver.AppleUpstreamUserClient    3.5.10

    com.apple.driver.AppleSMCPDRC    1.0.0

    com.apple.driver.AppleMikeyDriver    2.3.1f2

    com.apple.driver.AppleSMCLMU    2.0.2d0

    com.apple.driver.AppleMuxControl    3.2.11

    com.apple.driver.AppleBacklight    170.2.3

    com.apple.driver.AppleMCCSControl    1.0.33

    com.apple.driver.AppleIntelHD4000Graphics    8.0.0

    com.apple.driver.AppleIntelFramebufferCapri    8.0.0

    com.apple.iokit.IOBluetoothUSBDFU    4.0.9f33

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.0.9f33

    com.apple.iokit.IOUserEthernet    1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.ApplePolicyControl    3.2.11

    com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

    com.apple.driver.AppleLPC    1.6.0

    com.apple.driver.SMCMotionSensor    3.0.2d6

    com.apple.driver.AppleUSBTCButtons    235.4

    com.apple.driver.AppleIRController    320.15

    com.apple.driver.AppleUSBTCKeyEventDriver    235.4

    com.apple.driver.AppleUSBTCKeyboard    235.4

    com.apple.driver.AppleFileSystemDriver    3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

    com.apple.BootCache    34

    com.apple.iokit.SCSITaskUserClient    3.5.1

    com.apple.driver.XsanFilter    404

    com.apple.iokit.IOAHCIBlockStorage    2.2.2

    com.apple.driver.AirPort.Brcm4331    602.15.22

    com.apple.driver.AppleSDXC    1.2.2

    com.apple.iokit.AppleBCM5701Ethernet    3.2.5b3

    com.apple.driver.AppleUSBHub    5.2.5

    com.apple.driver.AppleFWOHCI    4.9.6

    com.apple.driver.AppleAHCIPort    2.4.1

    com.apple.driver.AppleUSBEHCI    5.4.0

    com.apple.driver.AppleUSBXHCI    1.4.0

    com.apple.driver.AppleEFINVRAM    1.6.1

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleRTC    1.5

    com.apple.driver.AppleACPIButtons    1.6

    com.apple.driver.AppleHPET    1.7

    com.apple.driver.AppleSMBIOS    1.9

    com.apple.driver.AppleACPIEC    1.6

    com.apple.driver.AppleAPIC    1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0

    com.apple.nke.applicationfirewall    4.0.39

    com.apple.security.quarantine    2

    com.apple.driver.AppleIntelCPUPowerManagement    196.0.0

    com.apple.iokit.IOSerialFamily    10.0.6

    com.apple.kext.triggers    1.0

    com.apple.driver.DspFuncLib    2.3.1f2

    com.apple.iokit.IOAudioFamily    1.8.9fc10

    com.apple.kext.OSvKernDSPLib    1.6

    com.apple.iokit.IOFireWireIP    2.2.5

    com.apple.driver.AppleBacklightExpert    1.0.4

    com.apple.driver.AppleSMBusController    1.0.10d0

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.0.9f33

    com.apple.driver.AppleSMBusPCI    1.0.10d0

    com.apple.iokit.IOSurface    86.0.3

    com.apple.iokit.IOBluetoothFamily    4.0.9f33

    com.apple.driver.AppleGraphicsControl    3.2.11

    com.apple.iokit.IONDRVSupport    2.3.5

    com.apple.driver.IOPlatformPluginLegacy    1.0.0

    com.apple.driver.X86PlatformPlugin    1.0.0

    com.apple.driver.AppleThunderboltEDMSink    1.1.8

    com.apple.driver.AppleThunderboltEDMSource    1.1.8

    com.apple.driver.AppleThunderboltDPOutAdapter    1.8.5

    com.apple.driver.AppleHDAController    2.3.1f2

    com.apple.iokit.IOGraphicsFamily    2.3.5

    com.apple.iokit.IOHDAFamily    2.3.1f2

    com.apple.driver.IOPlatformPluginFamily    5.2.0d16

    com.apple.driver.AppleSMC    3.1.4d2

    com.apple.driver.AppleUSBMultitouch    235.7

    com.apple.iokit.IOUSBHIDDriver    5.2.5

    com.apple.driver.AppleThunderboltDPInAdapter    1.8.5

    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.5

    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.5

    com.apple.driver.AppleUSBMergeNub    5.2.5

    com.apple.driver.AppleUSBComposite    5.2.5

    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.1

    com.apple.iokit.IOBDStorageFamily    1.7

    com.apple.iokit.IODVDStorageFamily    1.7.1

    com.apple.iokit.IOCDStorageFamily    1.7.1

    com.apple.iokit.IOAHCISerialATAPI    2.5.0

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1

    com.apple.driver.AppleThunderboltNHI    1.6.0

    com.apple.iokit.IOThunderboltFamily    2.1.1

    com.apple.iokit.IO80211Family    500.15

    com.apple.iokit.IOEthernetAVBController    1.0.2b1

    com.apple.iokit.IONetworkingFamily    3.0

    com.apple.iokit.IOFireWireFamily    4.5.5

    com.apple.iokit.IOUSBUserClient    5.2.5

    com.apple.iokit.IOAHCIFamily    2.2.1

    com.apple.iokit.IOUSBFamily    5.4.0

    com.apple.driver.AppleEFIRuntime    1.6.1

    com.apple.iokit.IOHIDFamily    1.8.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    220

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.security.TMSafetyNet    7

    com.apple.driver.DiskImages    344

    com.apple.iokit.IOStorageFamily    1.8

    com.apple.driver.AppleKeyStore    28.21

    com.apple.driver.AppleACPIPlatform    1.6

    com.apple.iokit.IOPCIFamily    2.7.2

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.corecrypto    1.0

    Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f41

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (

    Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: APPLE HDD TOSHIBA MK7559GSXF, 750.16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    USB Device: USB OPTICAL MOUSE, 0x093a  (Pixart Imaging, Inc.), 0x2510, 0x14200000 / 1

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 6

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4

  • 9. Re: I can't seem to update my softwares
    tenshix Level 1 Level 1 (0 points)

    managed to update my softwares in safe mode. Thank you! so i guess it just means that there are other softwares interfering with the updates

  • 10. Re: I can't seem to update my softwares
    Eric Root Level 6 Level 6 (16,210 points)

    I'm glad things worked out. Do you have 3rd party software installed?


    Hopefully, Linc will follow up because he can actually understand a crash log. I'm still on the reverse side of the learning curve on crash logs.