youtube website won't open.

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Level 1

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youtube website won't open.

Hello,

I'm using macbook pro osx 10.8.2. all software updated. flash player uninstalled and re installed (50 times). I have another macbook air and iphone here using the same wifi where youtube works just fine. same exact problem with ethernet too.

To be clear, all websites are working fine Except youtube and 'youtube' videos on other sites (facebook) won't play. vimeo opens and plays just fine. Here's the rub, the network internet settings on both macbooks are identical.

I've tried extensions and 32bit and even running a tracerout. . . . it just keeps going.

Any help would be appreciated.

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Feb 17, 2013 9:38 AM

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Answer 1

Feb 17, 2013 9:46 AM in response to lukelink

Can you get to youtube.com and just not play videos? Or are you not even able to get to the site. That's two different issues, the first one just being a problem with Flash not being installed properly.

Step 1.

Right-click/Quit on all programs, especially browsers in your Dock and then reinstall Flash from the latest download of the dmg you can get from adobe.com. Make sure you have this downloaded before you Quit out of all your programs/browsers or you'll have to do it all over again. All browsers must be closed in order for the Flash plug-in to install and activate properly.

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Answer 2

dominic23

Level 10

83,904 points

Feb 17, 2013 10:15 AM in response to lukelink

1 . Enable Plug-ins

Safari > Preferences > Security

Web Content:

Click in the box for "Enable Plug-ins".

2 . Check whether you are currently in YouTube HTML 5 trial.

http://www.youtube.com/html5

At the bottom left of the page uncheck the box for

"You are currently in the HTML5 trial".

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Answer 3

lukelink Author

Level 1

0 points

Feb 18, 2013 12:25 AM in response to SwankPeRFection

I cannot even open youtube.com or any version of youtube. i wasn't using extensions when the problem started. then i tried them, then i deleted them.

i installed flash properly and it is working with all other applications.

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Answer 4

lukelink Author

Level 1

0 points

Feb 18, 2013 12:30 AM in response to dominic23

thanks for your suggestions. plug-ins are enabled. i reset safari, emptied cache and deleted cookies. the settings for safari, google chrome, firefox and internet and network are identical with both mac's. youtube not even opening on mine in any browser and there are no parental blocks.

also there are no proxies being used. P.S i tried using many different proxies too.

. . .any other guesses??

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Answer 5

Feb 18, 2013 7:17 AM in response to lukelink

Is this on your home network or a corporate one? If it's a corporate network or one that you do not control, it's possible that YouTube might just be a blocked site. Not all places block sites and actually generate a block page redirect that tells you it was block due to IT restrictions.

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Answer 6

lukelink Author

Level 1

0 points

Feb 18, 2013 9:09 AM in response to SwankPeRFection

Thanks. I'm aware of that, but either way i have 3 devices using the same internet connection in the same room, with the same configurations, and only my mac doesn't open the youtube website or play the videos on other sites.

still no idea

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Answer 7

lukelink Author

Level 1

0 points

Feb 20, 2013 1:56 AM in response to lukelink

New info.

Still not able to open youtube and now i find google translate won't open either. This might have happened at the same time because i hadn't used the site since i noticed youtube started not opening.

There has to be someone that can figure this out . . . . thanks in advance.

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Answer 8

Feb 20, 2013 7:14 PM in response to lukelink

Open up Safari and go to Preferences/Extensions. Make sure you don't have any weird ones in there. While you're at it, maybe just disable them all as a test and see if the problem persists. If you use another browser, do the same in it.

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