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Mail keeps crashing because: "Mailbox cannot access your mailbox information because it’s already in use."

I have the new MacBook Pro with Retina Display, and my Apple Mail has always worked just fine. About a week ago, I recieve a message saying "Mail cannot access your mailbox information because it’s already in use." The dialogue box gave me the options of "Rebuilding Mailbox Information" or quitting the application. Rebuilding does absolutely nothing, and every time I try to open Mail I get the same response and have to quit. I haven't added any apps or anything that would affect my mail; what's going on? Thanks!

MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.2)

Posted on Feb 17, 2013 11:25 AM

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Posted on Feb 17, 2013 11:37 AM

Try this first.


Isolating Issues


Isolating an issue by using another user account

Isolating issues in Mac OS X

Safe Mode

Safe Mode - About

8 replies

Feb 17, 2013 12:53 PM in response to mackbish

Spoke with Apple on the phone and eventually got a solution, for anyone who needs this in the future:


-Open Finder, and find "Go" in the options in the top left bar on the screen.

-While "Go" is open, hold down your option key and "Library" should appear; click on it.

-Click on the "Mail" folder, and then the "V2" folder, and then the "MailData" folder.

-Find all files that start with "Envelope Index" and move them to the Trash folder.


You then should be able to click on Mac Mail, set up your accounts again, and be on your way!

Mail keeps crashing because: "Mailbox cannot access your mailbox information because it’s already in use."

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