10 Replies Latest reply: Feb 17, 2013 1:30 PM by Kappy
Melmom Level 1 (0 points)

I've just updated my MacBook Pro to OS 10.8.2 in order to Cloud with my IPad.  Unfortunately, I cannot get to some work files from Microsoft Word I need.  What do I need to do? 

MacBook Pro, OS X Mountain Lion (10.8.2)
  • SwankPeRFection Level 4 (1,435 points)

    The update would have caused no issues with you being able to open old Word files.  What exactly is the issue?  You can't open them?  Is there an error?  You can't locate the files?  Please be specific.

  • Kappy Level 10 (265,818 points)

    Do you mean you cannot open the files in Word, or you cannot open them on your Ipad software?


    What version of Office are you using?

  • Melmom Level 1 (0 points)

    I noticed on the bottom of my screen that the W for the Word application was marked out by that circle with a mark through it.  When I tried to open Word it says that "PowerPC Applications are no longer supported"  I wasn't aware that it was Power PC.  Since I can't get back into it, I cannot check the version exactly but I believe it is 2004.  It was an older version from work but has been working famously with the files that others sent and I can also convert them to Pages.  ?? 

    Anyway do you think it is because it is an old version?

  • SwankPeRFection Level 4 (1,435 points)

    You can't run PowerPC versions of apps on an IntelMac.  You'll need to buy a new copy of Office 2011 for your stuff to work again.  That's why it says that.  You must have upgraded from a really old mac or something.  You sure you just did the OS upgrade and not a hardware change?  I'm not aware that ANY Intel based Mac ever ran a version of OSX that was PowerPC compliant and vice versa.

  • Kappy Level 10 (265,818 points)

    Office 2004 Applications Won't Work in Lion


    You must have Office 2004 which is a PPC-only suite and will not work in Lion. You need to upgrade to Office 2011 - Mactopia - or you can try the freeware suite, Libre Office, that is functionally similar to Office 2007 for Windows except it works on Lion.


    You may want to consider as well:


    These two suites are similar to Libre Office but not as current or as well-supported:



    Open Office


    And, then there is Apple's iWork suite:


    Pages - word processing and layout

    Keynote - presentation

    Numbers - spreadsheet


    Each can open and save Office compatible files. They may be purchased separately via the Mac App Store for $19.99 each.


    (Access to the Mac App Store requires Snow Leopard 10.6.6 or higher and an Apple ID.)

  • Melmom Level 1 (0 points)

    Thank you Swank.  It has actually been working on my MacBook Pro until I updated today to 10.8.2.  Is it possible to revert back to my 10.6 version.  Right now I'm just concerned about working with my work files.  Can't purchase a whole new suite right now.

  • SwankPeRFection Level 4 (1,435 points)

    Short of reinstalling 10.6 manually, there's no way to uninstall the update.


    In the meantime, you can download this Office 2011 for Mac installer and run it for 30 days free as part of a Trial license.



  • Melmom Level 1 (0 points)

    Thank you, Kappy.  That helped in that I can at least open the Word file in Pages, which I do have.  I am going to try to save in Word and see if I can send it to someone in a form that they can read the information on their computer.  The save as a copy Word document still seems to work.  I appreciate your detailed information.  I'll see about an upgrade in the future but for now this may help work around the problem.  Again thank you!

  • Kappy Level 10 (265,818 points)

    Downgrade Lion/Mountain Lion to Snow Leopard


      1. Boot from your Snow Leopard Installer Disc. After the installer

          loads select your language and click on the Continue

          button. When the menu bar appears select Disk Utility from the

          Utilities menu.


      2. After DU loads select your hard drive (this is the entry with the

          mfgr.'s ID and size) from the left side list. Note the SMART status

          of the drive in DU's status area.  If it does not say "Verified" then

          the drive is failing or has failed and will need replacing.  SMART

          info will not be reported  on external drives. Otherwise, click on

          the Partition tab in the DU main window.


      3. Under the Volume Scheme heading set the number of partitions

          from the drop down menu to one. Set the format type to Mac OS

          Extended (Journaled.) Click on the Options button, set the

          partition scheme to GUID then click on the OK button. Click on

          the Partition button and wait until the process has completed.


      4. Quit DU and return to the installer. Install Snow Leopard.


    This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner.


    If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions.  If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files.

  • Kappy Level 10 (265,818 points)

    Glad to be of service.