3 Replies Latest reply: Feb 18, 2013 1:45 AM by wjosten
Baseballlife03 Level 1 Level 1 (0 points)

My phone just randomly shut off on me. It wont turn on charging it. The lock button is broken so i cant force restart. And im out of my warranty. any help?

  • wjosten Level 10 Level 10 (93,880 points)

    See if you can get into recovery mode:


    Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.


    Otherwise, its a trip to a third-party repair shop or Apple for a replacement(US $149).

  • Baseballlife03 Level 1 Level 1 (0 points)

    Well that didnt work. I dont really care for a lock button repair. but if i went to a third party shop or even apple wouldnt they be able to atleast turn it on without having to replace the phone?

  • wjosten Level 10 Level 10 (93,880 points)

    Apple doesn't fix iPhones, they replace them. A third-party repair shop will attempt to fix. However you need to be aware, if you go to a third-party repair shop, even though your warranty has expired, if Apple detects this, you will void any out of warranty replacement with Apple.