2 Replies Latest reply: Feb 18, 2013 8:58 AM by michael08081
ScottG-U Level 1 Level 1

Hi, having a problem with my iPod Nano 7th generation. Battery is flat and when it is plugged in to laptop it is not charging, Screen is blank and it is not registering on my laptop. Any suggestions on how to fix it?

iPod nano, Gen 7
  • deggie Level 9 Level 9

    Leave it connected for at least 30 minutes and make sure your computer is not going into sleep mode.

  • michael08081 Level 2 Level 2
    • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    • If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.
    • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    • If the screen remains dark and will not turn on, then your iPod may need service.