2 Replies Latest reply: Feb 19, 2013 11:56 PM by Tiemo Hollmann
Tiemo Hollmann Level 1 (0 points)


I am a LiveCode developer on Windows. Playing QT videos, requires QT to be installed. LiveCode has a build in function to check if QT is installed. If QT is not installed I ask the user to install QT first. Usually this works without any problems. But from time to time I have a customer, where after the user has installed QT (yes, as admin, with anti virus off, deinstalled and reinstalled, etc.) my program crashes. This happens on all version from 32Bit XP to 64Bit Win7. It is a very seldom issue, but at these customers it is persistent at every start, so they can't use my program.

Obviosly on these computes any file / requirement for QT is missing / corrupted or any other software / driver causes the conflict. What I am looking for are the (windows) requirements for QT I could check for or I could tell my customers to check for? I don't mean the "official" requirements, but more under the hood. Somebody with a windows "K" version, he tried to reinstall the windows media player without success, but after installing the VLC player suddenly QT didn't crashed anymore and worked like a charm. So obviosly the VLC player installed anything, QT is relying on.

Any hints to look for? any experiences?



Windows 7