9 Replies Latest reply: Feb 19, 2013 1:50 AM by Margaret Cushing1
Margaret Cushing1 Level 1 Level 1 (25 points)

I've downloaded and installed the correct driver files for my Canon printer/scanner The installation appeared to be fine.  But neither appears in Applications.  All I can find is some support files in the library.  It suggests that the icon files are not visible for some reason.  Something similar happened when I downloaded the drivers.  They should have appeared on the Desktop, but I had to go to Downloads where I found them, with long file names like mcpd-mac-mg6200-10.  Canon say it's not their fault, but an Apple problem.  It occurred both on my iMac and my husband's MacBook.  Can anyone make sense of this, please?


iMac 2.4 GHz Intel Core 2 Duo, Mac OS X (10.6.7)
  • jguther Level 1 Level 1 (135 points)

    That is all good and well. The driver installation has just provided you with the required driver files for your printer. Now you have to go to Settings --> Printers & Scanners and add your Canon printer there.

     

    Good luck!

  • Margaret Cushing1 Level 1 Level 1 (25 points)

    PS.  I should have said that I have added it to the printer list in system preferences.  This means I can Print and Copy.  But I can't Scan without setting up the scanner from the desktop.  I can' control some of the functions like duplex printing.

  • jguther Level 1 Level 1 (135 points)

    In this case I don't think you're doing anything wrong. It seems that the driver does not provide scanning functionality. Not all of them do. Have you tried contacting Canon for help?

  • Margaret Cushing1 Level 1 Level 1 (25 points)

    One of the downloaded files was a scanner driver called ScanGear.  According to Canon's download site it is described as an upgrade version for Mountain Lion.

     

    The printer works in Mountain Lion without any drivers being installed.

     

    I have been in daily communication with Canon who have now given up!

  • PAHU Level 6 Level 6 (15,750 points)

    Did you download MP Navigator? This is the scanning application. The scanner driver you downloaded is a means for MP Navigator to acquire the image from the MG.

     

    Do you have a Canon Utilities folder in Applications? This is where the IJ Scanner Selector, for configuring the network scanner, and MP Navigator would reside if installed.

  • Margaret Cushing1 Level 1 Level 1 (25 points)

    Ah! No, I did't download MP Navigator.  Will try that. 

     

    Yes, I do have Canon Utilities folder with IJ Scanner Selector in it.  I wondered why it didn't seem to do anything.

     

    I'll post again if this solves the scanner problem.

     

    Thank you.

     

    xM

  • Margaret Cushing1 Level 1 Level 1 (25 points)

    What nobody said is that I could download the software from Apple Support.  I now have.  And still can't see how to use the scanner.

  • PAHU Level 6 Level 6 (15,750 points)

    Apple has the printer driver and the ICA driver, which is used for scanning from Image Capture / Preview.

     

    MP Navigator and the full scanner driver is only available from Canon. This application provides more features than Image Capture but requires to be setup to work, especially if the MG is networked.

     

    If you want to use Image Capture, then open it and if the MG is networked then it will appear under the Shared entry. If the MG is connected directly to the Mac via USB, then it will appear under Devices. With the MG selected a overview window will appear and the original on the scanner glass will be scanned.

  • Margaret Cushing1 Level 1 Level 1 (25 points)

    I found MP Navigator and it worked right away.  Thank you PAHU.

     

    What I can't find now is how to go back to your message and and mark it as THIS SOLVED MY QUESTION.

     

    xM