5 Replies Latest reply: Feb 18, 2013 2:40 PM by R.Hearst
R.Hearst Level 1 Level 1

This advice from Apple was useless: http://support.apple.com/kb/TS4435

The photos won't drag and drop. When will Apple fix this problem, or does someone know a fix?

Reply by petermac87 on Feb 18, 2013 1:18 PM Helpful

R.Hearst wrote:

 

I was unable to drop them on the dock, which was the advice of the Apple tech note.

However, I went back and also tried to drag and drop the photo from e-mail onto the photos folder in iPhoto. That doesn't work either.

My workaround ended up being to save the photo into the download folder and then drag and drop that into iPhoto. (Pretty "yesterday" solution.)

It's irksome that the software features don't work like they are supposed to and then that the tech support note is not useful.

I seem to be in good company with the problem.

Running Mac OSX version 10.8.2 on 2.53 GHz Intel Core 2 Duo MacBook Pro

Running version 9.4.2 of iPhoto.

Working fine here on all my Macs. Can't be a common, flawed feature, as it is rarely reported. Something to Troubleshoot in the iPhoto Forums.

 

Cheers

 

Pete

Reply by Csound1 on Feb 18, 2013 1:12 PM Helpful

The feature does work, but not for you, so you have something that needs fixing.

All replies

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    That works fine for me (on 2 Macs), are you dropping them on the iPhoto icon in the dock? or straight into iPhoto itself?

  • R.Hearst Level 1 Level 1

    I was unable to drop them on the dock, which was the advice of the Apple tech note.

    However, I went back and also tried to drag and drop the photo from e-mail onto the photos folder in iPhoto. That doesn't work either.

    My workaround ended up being to save the photo into the download folder and then drag and drop that into iPhoto. (Pretty "yesterday" solution.)

    It's irksome that the software features don't work like they are supposed to and then that the tech support note is not useful.

    I seem to be in good company with the problem.

    Running Mac OSX version 10.8.2 on 2.53 GHz Intel Core 2 Duo MacBook Pro

    Running version 9.4.2 of iPhoto.

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    The feature does work, but not for you, so you have something that needs fixing.

  • petermac87 Level 5 Level 5

    R.Hearst wrote:

     

    I was unable to drop them on the dock, which was the advice of the Apple tech note.

    However, I went back and also tried to drag and drop the photo from e-mail onto the photos folder in iPhoto. That doesn't work either.

    My workaround ended up being to save the photo into the download folder and then drag and drop that into iPhoto. (Pretty "yesterday" solution.)

    It's irksome that the software features don't work like they are supposed to and then that the tech support note is not useful.

    I seem to be in good company with the problem.

    Running Mac OSX version 10.8.2 on 2.53 GHz Intel Core 2 Duo MacBook Pro

    Running version 9.4.2 of iPhoto.

    Working fine here on all my Macs. Can't be a common, flawed feature, as it is rarely reported. Something to Troubleshoot in the iPhoto Forums.

     

    Cheers

     

    Pete

  • R.Hearst Level 1 Level 1

    Thank you for your input.

    I shutdown and then ran repair permissions. The documented problem of being able to add a photo directly to iPhoto using the menu command for export to iPhoto still exists. But I can now at least drag and drop photos from Mail. Thanks for the reassurance to keep pursuing it.