Macbook Pro Retina Display Pixel / Dust Scratch problem

I also have many small sand/dust bits in my screen after normal use for just a few weeks. I even bought a case with a zipper and microfiber cloth that use often to keep this from happening. Very disappointed in apple for making their computers with glass this soft and design flaws while trying to minimize size which put too much force on the screen when the laptop is closed. As well as disappointed with the fact that apple ignores this issue and denies proper customer service and replacement.

Hi Guys!

I understood where problem from.

It's dust from cooling system kill anti-reflective coating of screen!!!

Usually I use an external monitor, and sometimes I little cover the laptop cover so that the screen turns off. At such times, the cooling fan directs air directly to the screen. And when the processor is loaded, the air becomes very warm, which seems to slightly warm the coating, making it much less resistant to fine dust, and it, like sandpaper, gradually erases the anti-reflective coating of the screen.

Thе арplе cоmраny dоеs nоt wаrn аnywhеrе thаt it is impоssiblе tо wоrk with thе lаptоp cоvеr clоsеd, bеcаusе it cаn dаmаgе thе соаting оf thе sсrееn. Thеrеfоrе, I think yоu cаn suе hеr in this rеgаrd. Lеt's оrgаnizе а cоllеctivе lаwsuit оn this mаttеr, sincе thе prоblеm is clеаrly in thе quаlity оf thе scrееn cоvеr. I think аny rеsеаrch will еаsily prоvе my vеrsiоn. I аm surе thаt mоst оf thоsе whо hаvе this prоblеm rеgulаrly lоwеrеd thе lаptоp scrееn tо thе bоttоm.

P.S. sorry for my poor English ,)

<Edited by Host>

Thе арplе cоmраny dоеs nоt wаrn аnywhеrе thаt it is impоssiblе tо wоrk with thе lаptоp cоvеr clоsеd, bеcаusе it cаn dаmаgе thе соаting оf thе sсrееn. Thеrеfоrе, I think yоu cаn suе hеr in this rеgаrd. Lеt's оrgаnizе а cоllеctivе lаwsuit оn this mаttеr, sincе thе prоblеm is clеаrly in thе quаlity оf thе scrееn cоvеr. I think аny rеsеаrch will еаsily prоvе my vеrsiоn. I аm surе thаt mоst оf thоsе whо hаvе this prоblеm rеgulаrly lоwеrеd thе lаptоp scrееn tо thе bоttоm.

Hi Guys!

P.S. sorry for my poor English ,)

p.p.s If You made this please let me know, I am located in Russia, but my MBP was bought in USA

<Tried to be edited by Apple Host> because they don't like words like a "cоllеctivе lаwsuit" or " арplе cоmраny dоеs nоt wаrn аnywhеrе" ,)

I have the exact same issue. There is one "dust scratch" that is small enough only to be visible when against a black background, but I just noticed another that is quite large and distracting all the time. It looks to encompass about 5-10 pixels (total guess). I will take it in to the Genius Bar on Saturday, but I'm not getting my hopes up that they can do anything to help a cosmetic issue...

Though I do not have a retina MBP, I do use a chamois cloth (well washed to eliminate the oils) when I close the MBP.

Ciao.

Really? You wash your screen every single time you close it? You shouldn't have to take so many steps just to use your mac for normal things. I've literally never ever had this problem with any other computer or even heard of anyone having it..

@OP: I talked to a guy at genius who said they could replace it. But I almost can't be bothered the risk of getting an LG screen with image retention on my hands... 😟

Superpronier, greetings: Perhaps I did not phrase my response clearly. I do not wash the display every time I close the MBP, I insert the chamois cloth as a barrier between the display and the key board. A new chamois cloth has oils in it and that was washed prior to using it as the barrier or insulator.

Ciao.

This has been happening to me as well...

I have 3 small (but visible) "craters" in the screen of my rMBP. I thought I was the only one who felt these screens are more delicate than the non-retina screens. I think it has to do with the removal of the front pane of glass to make it thinner. It was probably the Gorilla glass that they removed.

I don't know if Apple is going to do anything about it because 1. they're not great on acknowledging "known issues" without class action lawsuits and 2. this is considered "accidental damage".

Why not just take it into the Apple Store and ask? I had two small dust scratches and they replaced the entire display, no questions asked. My computer was about six months old (far beyond the 14-day return window) and it was still completely free for me.

I'm not sure Apple ever had gorilla glass on their laptop displays – seems unlikely to me, at least.

Exact same issue.. 5 white specs, exactly the same size near the screen centre. Genius bar said dead pixels and screen replacement. Then a day later the after the tecs looked at it said it was caused by dirt trapped between the screen and the keyboard caused the damage.. I say: impossible to have identical sized dots, caused by trapped dirt with no scratching.. defective at manufacture for sure.

I went to see a Genius about the white spots on my rMBP - dust scratches - and the guy told me it would cost $450 jsut to replace the screen. Of course the only problem I have is not covered under warranty.

I would suggest that this issue is defective engineering and that you are using the computer normally and you expect that it would hold up to normal use. Anything less is faulty engineering or production. Ask to talk to the store manager and explain your issue to them. They gave me a free one time replacement and warned me to be carefull!.. I already was more than careful with my screen, now I am being abnormally careful!! Any spec of anything that is below the keyboard will cause damage to the upper half of the screen when closed (which it seems is where all the spots appear) Good luck!

Sarah9854 wrote:

I went to see a Genius about the white spots on my rMBP - dust scratches - and the guy told me it would cost $450 jsut to replace the screen. Of course the only problem I have is not covered under warranty.

Be careful about getting a replacement for the display on a Retina MacBook Pro or you might get a yellow-tinted one:

http://merchv.com/Apple/IMG_2023.jpg

WHERE DO YOU LIVE? I had the same problem with just one scratch, and they will not help me.

I have the Macbook Pro Retina 15" and have experienced the same "dust damage " to my screen. Originally told i must have closed it with grit on the trackpad ! I take good care of all of my equipment as at £2000+ i cannot afford not to!

Long story short the screen was replaced. Since having the new one i have taken even more care to stop the same thing happening again (wiping the screen and keyboard with a soft cloth before closing) but after just 2 weeks i noticed a small mark on the screen. 5 weeks on i have at least 6 new marks on the screen. What are they made of ? My previous Macbook Pro had the standard screen and did not have one scratch or mark on it after 3 years of use.

I am beginning to think that the screens are not fit for purpose. How can it be acceptable that it can be damaged by dust particles or are we just the unlucky few ?